Last updated: November 10, 2026
Is Mobly down? User reports show problems with Mobly
Mobly sells furniture and decor at mobly.com.br and in the Mobly app. It offers order tracking in Meus Pedidos and a live delivery map link on delivery day. This page tracks the live Mobly status and fixes for orders, freight and checkout.
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Where Mobly reports are coming from in the last 24 hours.
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The live report status for Mobly, updated as reports come in.
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Mobly uptime and reports
Live report counts and the day by day record for the last 30 days.
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Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Mobly down right now?
Mobly is answering shoppers normally at the moment, and this page follows the live Mobly status as reports arrive. When Mobly down reports spike, Meus Pedidos and the checkout fail before the catalogue does. Product pages often keep loading while signed-in tools spin or refuse your login.
A full Mobly outage stops guests and account holders alike. If the catalogue opens for you as a guest, the store itself is up. The failure then sits in your session or in one tool.
Is Mobly down for me or everyone?
Open the Mobly store in a private browser window when the app stalls; a working store means no general Mobly outage. To check is Mobly down for me alone, try Meus Pedidos on a second device. The same failure on both points to the platform side.
How the Mobly delivery link follows the truck
On delivery day Mobly sends a message with a link to a live map. The map shows the truck from its own fleet moving toward your address. Shoppers use it to plan the wait at home for a big piece of furniture.
That link lives outside the app, on the carrier tool the fleet uses. A blank map usually means the route has not started yet, not that the order vanished. The link wakes up when the truck leaves the hub.
What Meus Pedidos shows at each order step
Meus Pedidos tracks an order from payment through stock moves to the road. Mobly shifts stock between warehouses before packing, which adds steps other stores skip. Each move updates the status, so a busy history is normal here.
Why the Mobly checkout questions your card data
Mobly support points shoppers to the card holder data when a buy fails. A name or document differing from the card record makes checkout refuse the payment. The refusal shows as a generic error with no hint.
Where to measure a product before you buy on Mobly
Each product page carries the measurements of the piece and its package. Reading them before checkout saves the classic door and lift problem with big furniture. The app shows the same figures under the product details, below the photos.
Common Mobly Problems and Fixes
Order tracking and the delivery link cause most Mobly complaints. These fixes cover those first, then the login and checkout checks that follow.
Open the delivery link again when the map stays blank
Wait until the delivery message arrives, then open the link once more. The map only draws after the truck starts its route. An early open shows a blank screen that fills in later.
Sign in with the email used at Mobly checkout
Meus Pedidos only shows orders tied to the email from your order. A second email or a social login opens an empty orders page. Sign out and return with the confirmation email.
Recalculate freight after fixing the postcode digits
Open the product page and retype your postcode with all digits in place. The freight and the delivery days refresh as you finish typing. A wrong digit sends the quote to another city entirely.
Finish the order on the site when the app stalls
Your Mobly cart and account work the same on the website. Sign in there and complete the checkout in the browser. Card data and addresses saved in the app appear on the site as well.
Reload Meus Pedidos when the status looks frozen
Close the orders page fully and open it again from your account menu. The status pulls fresh data on each open. Warehouse moves often appear in a batch after that reload.
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Frequently Asked Questions
How do I follow my Mobly delivery on the map?
Mobly sends a message with a map link when your order goes out for delivery. Open the link to watch the truck approach your address. The map only works on the delivery round itself.
Why does my Mobly order move between warehouses first?
Mobly gathers stock at its main warehouse before packing and invoicing. That gathering adds moves you can see in Meus Pedidos. The order is progressing during those moves, even before a truck leaves.
What should I check when Mobly refuses my card?
Compare the holder name and document on the checkout with the card record. One wrong letter makes the payment fail. Fix the field, or pay with a card that matches your registration.
Can I track a Mobly order without the app?
Yes, you can sign in on the website and open Meus Pedidos in the browser. The site shows the same steps and history as the app. You only need your order email and password.
Does Mobly warn me before the delivery arrives?
Yes, Mobly sends a message ahead of the delivery with the order details. On the delivery round you also get the live map link. Keep the phone that holds your account nearby that day.
Where do I see the measurements of a Mobly product?
The measurements sit on the product page, in the details area under the photos. They cover the piece itself and the package it ships in. Check both against your door and lift space before ordering.