Last updated: November 9, 2026
Is Metro CDMX down? User reports show no current problems with Metro CDMX
Metro CDMX is the STC subway network of Mexico City, with twelve lines shown on metro.cdmx.gob.mx. Riders check line status on the site and in App CDMX. They top up the Tarjeta Integrada card from the phone. This page tracks those digital services.
Report a problem !
Select which issue applies
Metro CDMX problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Metro CDMX over the past 3 months?
Most reported locations
Where Metro CDMX reports are coming from in the last 24 hours.
No problem locations to show yet. Metro CDMX looks fine right now. Locations appear here as soon as users submit reports.
Latest Metro CDMX user reports
No reports yet — be the first to report a problem above.
Metro CDMX outage history
The live report status for Metro CDMX, updated as reports come in.
Good news. Metro CDMX has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Metro CDMX uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get Metro CDMX down alerts
Leave your email and we will tell you when Metro CDMX is having problems. One email per outage, no spam.
Metro CDMX on social media
An early signal from outside our site, watched in rotation.
The first check for Metro CDMX is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Metro CDMX down right now?
The fastest Metro CDMX status view sits in App CDMX. A wave of Metro CDMX down reports about the app, with trains running fine, means the digital layer failed.
If the app shows old data, pull to refresh. Compare with the notice board on the official site, because cached screens can hold a stale line state.
Is Metro CDMX down for me or everyone?
If your top up fails but gates accept your card with its old balance, the railway is fine and the payment step broke. If readers reject every card at one station, that station has a local fault.
How does the Tarjeta Integrada top up work in App CDMX?
Open App CDMX, sign in with Llave CDMX and enter the top up option. Hold the card against the phone so NFC reads its balance. Pick the amount and pay by card or CoDi. Then hold the card against the phone a second time. The new balance is written only on that second tap.
Skipping the second tap is the top cause of paid top ups that never reach the card. The receipt exists in your history, yet the card keeps its old balance.
What can the virtual Tarjeta Integrada do?
The virtual card lives inside App CDMX on Android phones with NFC. You create it in the app and load balance from a bank card. It depends on battery and the phone sensor, so a dead phone means no ride until you charge it.
What does a Metro CDMX outage look like in the app?
During a digital Metro CDMX outage, the mobility module spins without loading line states. Top ups fail at the payment step for everyone at once. If only your payment fails, the fault sits in your bank step, not the network.
Where do you check line status before you travel?
The official Metro site lists each line with its stations and posts service notices. App CDMX shows the same state inside the mobility module, with alerts for slow service and closed stations.
Common Metro CDMX Problems and Fixes
Most card faults come from the NFC step: the card moved too soon or the second tap never happened.
Finish a top up that never reached the card
Open your top up history in App CDMX and find the paid charge. Start the top up flow again and hold the card to the phone when the app asks. The pending balance then gets written. Do not pay a second time until you try this write step.
Fix an NFC read that keeps failing
Turn NFC on, remove the phone case and place the card flat against the upper back of the phone. Move it slowly until the app shows the balance. Metal cases block the read, so hold the bare card alone.
Recover a Llave CDMX sign in
Use the recover option in App CDMX and reset access with your registered email or phone. A wrong CURP digit is a common cause of failed recovery. Copy it from an official document instead of typing from memory.
Check a virtual card that gates reject
Confirm the virtual card has balance and NFC is on. Wake the screen before you tap the reader, because many phones block NFC with the screen off.
Read your card balance without the app
Gate readers show the balance each time you pass. If the app disagrees with the reader, trust the reader. The card chip holds the true balance.
Having a problem with Metro CDMX?
Comments are public and help others understand the issue.
Frequently Asked Questions
How do I top up my Tarjeta Integrada from my phone?
Use App CDMX with an NFC phone. Read the card, pay, then hold the card to the phone again so the balance lands.
Why did my top up charge me but the balance stayed the same?
The write step did not finish. The money sits as a pending top up in your history. Hold the card to the phone again inside the top up flow to land it.
Does the Metro accept bank cards at the gates?
Yes, contactless bank cards work at Metro gates alongside the Tarjeta Integrada.
What is the highest balance the Tarjeta Integrada holds?
The card holds a capped balance set by the mobility system. Top up in smaller amounts during the week instead of one large load.
Why will the App CDMX mobility module not open?
A stale session or an old app build causes most failures. Update the app and sign in again with Llave CDMX.
Is Metro CDMX down for me if only my card fails?
No. One failing card is a card or phone fault. A shared fault hits many riders at once and shows in the status reports.