Is Libby down? User reports show no current problems with Libby

Is Libby down right now?

When Libby goes down, the app fails to load your shelf, loans vanish from view, and books will not open. This page tracks live Libby status from user reports. A spike in reports at the same time points to a fault on the service side.

Many Libby problems are not outages at all. Loans and holds are tied to the exact library card you used, so a sign-in mix-up looks like lost books. Check the reports here, then check the card signed in on your device.

Is Libby down for me or everyone?

Open Libby on a second device with the same card. If your shelf loads there, your first device has the fault. If loans are missing on both and reports jump here, it may be a wider Libby outage.

Loans and holds tied to your card

Libby ties every loan and hold to the exact card number used to make it. Sign in with a different card, even your own second card, and those loans and holds do not show. Users think their books were deleted when they simply switched cards.

To fix it, check which card is active in the app menu and switch back to the card you borrowed with. Many readers keep several cards in Libby, and the app shows one card at a time.

Borrow limits and returning books early

Libby allows up to 20 titles checked out at once. A finished book still counts against that limit until you return it. Go to Shelf, then Loans, tap Manage Loan, and choose Return Early to free the slot.

Holds need care too. You get 3 days to borrow a hold when it becomes ready. Miss that window twice and the hold is cancelled. You can also choose Deliver Later, for up to 180 days, or suspend a hold.

Sign-in with card number and PIN

Libby sign-in needs your library card number and your PIN. Sign-in fails when the card was replaced, since the new card has a new number, or when the PIN changed at the library. Add the new card in the app menu and remove the old one to stop the mix-ups.

Reading on Kindle and in the app

Many US loans can be sent to Kindle with the Read With Kindle step. If that button is missing, the title may not allow it, or your library is outside the US. A stuck audiobook download can also block playback until you fetch it again.

Common Libby Problems and Fixes

Most Libby faults come from card mix-ups, full loan limits, or stuck downloads. These fixes match the problems users report most often.

Loans and holds not showing

You are likely signed in with a different card. Open the app menu, check the active card, and switch to the card you borrowed with. Loans and holds live on that card only, so they return when you switch back.

Cannot borrow because the limit is reached

Finished books still count until returned. Go to Shelf, then Loans, tap Manage Loan on a finished title, and choose Return Early. That frees a slot so you can borrow the new title.

Sign-in fails with card and PIN

Check the card number digit by digit. A replaced card has a new number, and the old one stops working. Confirm your PIN at your library, then add the new card in the app menu.

Ready hold disappeared

You get 3 days to borrow a ready hold. If the window passed, the hold moved on, and missing it twice cancels it. Place the hold again, and use Deliver Later next time.

Audiobook will not play or download is stuck

Remove the download and fetch the book again on Wi-Fi. Force close the app if playback froze. Check the title is still on loan, since an expired loan will not play.

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