Last updated: November 10, 2026
Is Lalamove down? User reports show no current problems with Lalamove
The Lalamove app matches senders with motorcycle couriers, vans and trucks across Hong Kong at any hour. Orders run through pickup and drop-off pins, vehicle pick, live tracking and a wallet or cash payment choice. Word of Lalamove down trouble reaches this page quickly, and the live order picture updates here as reports land.
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Lalamove problems reported in the last 24 hours
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Where Lalamove reports are coming from in the last 24 hours.
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Lalamove outage history
The live report status for Lalamove, updated as reports come in.
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Lalamove uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
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Is Lalamove down right now?
Lalamove status worries usually begin with an order that sits unmatched for long minutes. The Lalamove down reports gathered here jump during rain, rush hours and holiday peaks. A slow match on one street differs from an app that fails citywide.
Ordering, matching and tracking run as linked steps inside one app flow. A fault in matching leaves tracking empty, because no driver exists yet to follow. Order history keeps past receipts safe meanwhile.
Is Lalamove down for me or everyone?
Ask a friend across town to open the app and start a test order quote. A quote that loads for them points the fault at your area or account. Quotes failing in both places at once suggest a wider platform fault.
Choosing between motorcycle, van and truck on the order screen
The order screen lists vehicle types with load sizes beside each choice. Motorcycles suit documents and small parcels, while vans take furniture and stacked boxes. Trucks handle bulk loads and home moves with helper options inside the flow.
Each vehicle card shows a base price before you confirm the order. Extra stops and tolls add lines to the final bill. Picking a vehicle too small can end the match when the driver arrives.
How live tracking and the share link follow your driver
Once a driver accepts, the order page maps the driver moving toward your pickup pin. A share button sends that live view to your receiver without an account.
What the wallet and coupon screens do at checkout
The wallet pays orders from a topped-up balance, while cash settles with the driver directly. During a Lalamove outage, wallet balances can show stale figures until the app reconnects. Coupons sit in the wallet area and apply on the payment step before you place the order.
Scheduling a later pickup and adding extra stops
The schedule option holds an order for a later time slot instead of instant matching. Multi-stop orders chain several drop-offs under one driver and one bill. Edit stops inside the draft, because matched orders lock the route.
Common Lalamove Problems and Fixes
Lalamove snags gather at matching, pins and wallet steps inside the order flow. These fixes follow an order from vehicle pick to final receipt.
No driver accepts my order for a long time
Raise the order to a scheduled slot, because instant matching thins late at night. A small tip added on the order screen draws drivers faster at peak times. Check the pickup pin sits on the right street before reposting.
My wallet top-up never reached the balance
Top-ups from some payment channels land slower than card payments do. Keep the payment record until the balance moves. A full day without movement means support needs that record screenshot.
The tracking map froze mid-delivery
Close and reopen the order page to pull a fresh driver position. The driver phone sends the location, so tunnels and basements pause the dot. The share link keeps updating for your receiver during the same gap.
I placed the pickup pin on the wrong street
Message the driver inside the order chat with the correct building entrance. Matched orders lock pin edits, so the chat note carries the fix. A landmark name in the order remarks helps the driver land right.
The coupon in my wallet will not apply
Coupons carry vehicle and area limits that the wallet screen lists in small print. An expired coupon stays visible until the wallet refreshes its list. Apply the coupon before placing the order, not after matching starts.
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Frequently Asked Questions
How do I choose the right vehicle for my delivery?
Match the load size on the order screen to your items before confirming. Vans carry furniture and stacked boxes, while motorcycles suit small parcels. The vehicle card shows weight and size limits for each type.
Why is my order taking so long to match a driver?
Rain, peak hours and remote pickup spots thin the driver pool fast. A scheduled slot or a small added tip can draw a driver sooner. Wrong pins also scare drivers off, so check the map first.
What payment choices does the Lalamove app offer?
You can pay from the topped-up wallet or hand cash to the driver. Pick the payment type above the place order button before confirming. Business accounts settle through a central wallet with monthly statements.
Can I send the tracking link to my receiver?
Yes, the share button on the order page sends a live tracking view. The receiver needs no account to watch the driver approach. The link updates through pickup, travel and drop-off steps.
How do I add more than one drop-off stop?
Add stops inside the order draft before you confirm the booking. The app chains the stops into one route with one total price. Arrange the route sensibly before confirming.
Where does my receipt go after a delivery?
The app emails the receipt to the address on your account automatically. Check the spam folder when the inbox shows nothing after completion. The e-receipt setting must stay on inside your account options.