Last updated: November 10, 2026
Is KonsultaMD down? User reports show no current problems with KonsultaMD
KonsultaMD is a Philippine telemedicine service that connects patients with licensed doctors at any hour through its app. Members consult by chat, voice or video, and can receive e-prescriptions, e-lab requests and e-medical certificates. Health plans, pay-per-consult products, mental health sessions and medicine delivery round out the service.
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✓ Our latest check (9 November 2026, 12:32 PM PKT): konsulta.md answered normally in 653 ms.
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KonsultaMD uptime and reports
Live report counts and the day by day record for the last 30 days.
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Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Is KonsultaMD down right now?
Patient filings here track the KonsultaMD status around the clock, based on KonsultaMD down reports sent from the app nationwide. A sharp cluster of failed consults points to a platform fault rather than a busy queue.
A full platform fault blocks sign-in and consult starts together. Chat windows open but no doctor joins, and video calls fail before the first ring.
Is KonsultaMD down for me or everyone?
Check whether the app signs you in and loads your plan page. If sign-in works but one consult type fails, that queue is the problem. If the app fails on two networks while reports climb, a wider KonsultaMD outage is likely under way.
KonsultaChat and the thirty minute window
KonsultaChat starts from the dashboard after a short form and payment or plan check. A doctor joins the chat window, and the session stays open while both sides keep replying. The form asks for your main concern first, so the doctor can prepare before joining.
Idle sessions close when the patient stops replying for half an hour after the doctor’s last message. A closed session needs a fresh consult start, which is why quick replies matter during a chat consult.
Voice, video and Fast Pass consults
Voice and video consults connect you to a general physician without an appointment. Fast Pass promises a doctor within minutes for a per-consult fee, with a refund when the wait promise is missed.
Plans, pay per consult and e-documents
Health plans cover a member or a family for a set period, while pay-per-consult products serve one-off needs. After a consult, doctors can issue e-prescriptions, e-lab requests and e-medical certificates at their discretion. Plan sharing rules are shown in the app before a family plan is confirmed.
Specialists, mental health and medicine delivery
Members can book specialists across many fields, and licensed psychologists handle mental health sessions by voice or video. The app also arranges medicine delivery and lab bookings through its concierge side.
Common KonsultaMD Problems and Fixes
Most KonsultaMD consult trouble comes from the app version, the chat session timer or a weak call connection. Run through these fixes in order before buying another consult. The service keeps your consult record, so a resumed session rarely starts from zero.
Return to a dropped chat from the dashboard
An app crash does not end your chat consult. Sign in again and tap the KonsultaChat tile to land back in the same session. Your earlier messages and the doctor’s replies stay in the thread.
Keep the chat session alive with replies
Chat sessions close after a long silence from the patient side. Send even a short holding reply while you gather details or photos. A live thread keeps your place with the same doctor.
Update the app when consult tiles go missing
Consult options such as KonsultaChat appear only on recent builds. Update the app from your store when a tile you used before is gone. The dashboard rebuilds with the full set of services.
Test your microphone before a video consult
Video calls connect with no sound when the app lacks microphone permission. Open your phone settings and grant the microphone and camera to the app. A ten-second settings check saves a failed consult.
Check the plan page after paying
A paid plan activates against the mobile number used at sign-up. Open your account page and confirm the plan shows as active before starting a consult. Number mismatches are the usual cause of inactive plans.
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Frequently Asked Questions
How do I consult a doctor on KonsultaMD?
Sign in with your mobile number, pick chat, voice or video, and complete the short form. A general physician joins without an appointment at any hour. Plan members consult under their plan, and others pay per consult.
Why is no doctor joining my consult?
Long waits happen at peak hours when queues grow. Fast Pass shortens the wait for a fee. If no doctor joins across consult types while the app itself loads, check the KonsultaMD status here for a platform fault.
What documents can I get after a consult?
Doctors can issue e-prescriptions, e-lab requests and e-medical certificates when the case calls for them. Documents arrive through the app or text message. Controlled medicines and hands-on exams stay outside what telemedicine can cover.
Can I talk to a psychologist on KonsultaMD?
Yes. Mental health sessions run with licensed psychologists by voice or video. Pick the mental health option inside the consult flow. Sessions follow the same plan or per-consult payment rules as doctor consults.
Does KonsultaMD deliver medicine?
The app offers medicine delivery for items tied to your consult and common pharmacy needs. Orders move through partner stores, and the app shows the order state. Cancellation works only before a store accepts the order.
How much does KonsultaMD cost?
Health plans run on monthly or yearly terms for one person or a family, and pay-per-consult products price each session on its own. Fast Pass carries its own per-consult fee. The app shows the exact price before you confirm.