Is Koko down? User reports show no current problems with Koko

Is Koko down right now?

Start with the flow of word on this page. A burst of Koko down reports in the same stretch signals a shared fault, and the Koko status banner backs it up. A single failed split beside quiet reports points at your card or limit.

The app and a partner store checkout fail on separate paths. The store page can drop the Koko choice while the app still opens your dues. First instalments and card checks jam early when a big store offer pulls crowds in.

Is Koko down for me or everyone?

Open the app and read your dues screen after a checkout failure. If dues load fine, the partner store page is the broken half. If the app itself will not open while reports rise here, the fault sits on the platform side.

Where the shopping tab lists partner stores

The shopping tab lines up partner brands by kind, from fashion and beauty to electronics and home goods. Tapping a brand opens its store route with Koko ready at payment. Some brands sell online only, while others take Koko inside the physical shop too.

A brand missing from the tab has left the partner list or paused its page. The checkout split only works for stores the tab still carries. Users who settle in Czechia often keep their life policy with Komerční pojišťovna and check fund values inside its client zone.

How My Koko holds the card that pays each split

The My Koko area stores the debit or credit card that funds your instalments. Card linking happens before the first buy, not at the till. Auto debits later pull each due part from that same card without a new checkout visit.

What the order history shows for dues still open

Each buy lists its three parts with the paid and unpaid parts marked apart. The first part leaves your card at the buy itself. In a wider Koko outage the history can freeze on old states, so wait before paying a due part by hand.

Raising your spending limit with extra papers in the app

New accounts start with a starter limit set by an automated check. Uploading your NIC and income papers inside the app asks for a higher limit review.

Common Koko Problems and Fixes

Most Koko faults sit in the linked card, the limit check or one partner checkout. Find which of the three broke first with the checks below.

Checkout shows cards only and no Koko choice

Confirm the store sits in the shopping tab partner list first. A store outside the list never shows the split choice. Return to the store through the app route, since outside links can land on a plain checkout.

Card link fails inside My Koko again and again

Type the card number by hand instead of pasting it from a note. Check the card allows online payments in your bank app. A card blocked for online use fails the link check every time.

First instalment left the card twice for one buy

Read the order history line before you call the bank. One settled buy beside two card debits means the second debit should reverse. Keep both debit times and the order number for the call.

Due part did not auto debit on its set day

Check the linked card still holds enough balance and has not expired. Replace a dead card inside My Koko before the next retry runs. Late parts carry fees, so act on the same day.

In-store QR for Koko will not scan at the till

Ask the till staff to show the code again at full brightness. A dim or printed code behind glass defeats many phone cameras. Type the store route from the shopping tab if the scan keeps failing.

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