Is Kojima down? User reports show no current problems with Kojima

Is Kojima down right now?

The live Kojima status board pulls in Kojima down reports from shoppers on the online shop. A fast climb during a sale or a points campaign points to a shared fault in search, stock or checkout. A calm line means the shop is healthy.

Reports merge shop pages, stock pages and the member area into one view. A fault that blocks the point balance still lifts the line, so check details first.

Is Kojima down for me or everyone?

Try the shop in a phone browser on mobile data to test is Kojima down for me. A page that loads there clears the shop and blames your router or browser. When both routes fail together and reports climb, the outage is real.

Store stock and product pages

Product pages show stock for your set store. Large appliances carry delivery and installation notes, while small items ship from a depot. A count that never moves all day can mean a stuck feed rather than a full shelf. Swedish builders pair sockets and power draw at Komplett Sweden, since the configurator flags a card that cannot fit.

Store pickup starts from the product page once stock confirms at your branch. The hold keeps the item for a set window from the ready mail. That mail matters more than the order mail.

Delivery, installation and tracking

Large appliances book a delivery day at checkout, with installation picks for washers and air conditioners. Tracking follows the delivery run rather than a parcel line, so the page sits still until loading. A stuck page on the day itself is worth a store call.

Bic Points and member accounts

Kojima shares the Bic Point system with Bic Camera, and the balance shows at checkout once you sign in. Points land after delivery rather than at payment for large items. During a Kojima outage the point line can vanish from checkout while the balance stays safe.

Store pickup and reservations

Shoppers reserve phones and game gear for store pickup from the product page. Reservation stock comes from the branch shelf, so a hit at one store can miss at the next. Your page lists branch holds and end dates.

Common Kojima Problems and Fixes

Most Kojima shop faults clear with the right store setting, a fresh sign-in or a patient look at the delivery clock. Work through the five fixes below before you order the same item twice. The store setting fix comes first, since it steers stock, pickup and points.

Set your store before you trust stock

Stock counts, pickup choices and reservation shelves all follow the store saved in your account. Open the setting, pick your branch and reload the page. A wrong store is the top cause of zero counts.

Sign in to bring back your points

The point line at checkout needs a signed-in member account linked to your Bic Point card. Sign in, check the card link on your page, then reopen the cart. The balance returns with the points box.

Recover a guest order with its number

Guest orders hide from the member history until you add them. Sign in, open the order lookup and enter the number from your order mail. The order joins your page with its state attached.

Read the delivery clock before you worry

Appliance tracking moves when the truck loads, not when you pay. A still page the day before delivery is normal for this system. Check again on the morning of the run.

Reserve again after a hold ends

Pickup holds end on the date shown on your reservation page, and the shelf copy returns to sale. If you miss the window, reserve the item again from the product page. A fresh hold starts at the new ready mail.

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