Last updated: November 11, 2026
Is Just Eat down? User reports show no current problems with Just Eat
Day in and day out, Just Eat delivers for its users. If Just Eat is not working for you right now, check the live status below to see if it is down.
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Just Eat problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Just Eat over the past 3 months?
Most reported locations
Where Just Eat reports are coming from in the last 24 hours.
No problem locations to show yet. Just Eat looks fine right now. Locations appear here as soon as users submit reports.
Latest Just Eat user reports
No reports yet — be the first to report a problem above.
Just Eat outage history
The biggest Just Eat outages on record, plus our latest check.
- 21 June 2022. About 1 hour 30 minutes. A big outage at a network provider took the app and website down for many hungry customers.
✓ Our latest check (10 November 2026, 7:20 AM PKT): justeat.com answered normally in 77 ms.
Good news. Just Eat has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Just Eat uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 13 October 2026 to 11 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get Just Eat down alerts
Leave your email and we will tell you when Just Eat is having problems, and when it is back up. No spam.
Just Eat on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Just Eat is down. Checked 11 November 2026, 11:06 AM PKT.
Quiet right now. Nobody on Bluesky is saying Just Eat is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Just Eat Down Right Now?
No. Right now there is no sign of a major Just Eat outage. Orders are flowing and deliveries are going out as normal. If you searched for “just eat down” because your dinner order looks stuck, the problem is most likely with one order, not the whole platform.
This page follows the live Just Eat status all day. When a real outage hits, reports shoot up here within minutes. A single late order does not mean the service is offline for everyone.
Is Just Eat Down for Me or Everyone?
Try the Just Eat website if the app is acting up, or the app if the website fails. If one of them works, the trouble is with the other. Also check the status graph at the top of this page. It is built from real user reports, so a flat graph means your problem is local, not a Just Eat outage.
Why Is the Just Eat App Crashing?
The app sometimes crashes at the worst moment, usually during checkout. Many users report the same thing: they build their whole order, tap pay, and the app closes. This often follows an app update that introduced a bug.
Update to the latest version first, since fixes ship fast. If it still crashes, clear the app cache or reinstall it. On Android, go to Settings, Apps, Just Eat, and tap Clear Cache. On iPhone, delete and reinstall the app. Avoid public Wi-Fi for payments, which can drop mid-order. Turkish coffee fans check the Kahve Dunyasi status page when that cafe site stops loading.
Why Is My Just Eat Order Stuck on “Preparing”?
Order tracking sometimes freezes on “preparing” for a long time. This usually means the restaurant has not confirmed your order yet, or the kitchen is slammed during a busy evening. The app only updates when the restaurant taps its screen, so a quiet kitchen looks like a frozen app.
Give it 10 to 15 minutes past the estimated time. If nothing changes, use the help section in the app to contact the restaurant or support. Do not place a second order for the same meal. If the first one goes through late, you will end up paying twice.
Why Did My Just Eat Payment Fail?
Payments fail most often because of the bank, not the app. Cards get declined, 3D Secure checks loop, or the payment page times out. Saved cards also expire quietly, and the app does not always warn you before you tap pay.
Check that your card is valid and has enough balance. Remove the saved card and add it again, which forces a fresh check. If 3D Secure keeps failing, approve the payment in your banking app first. Try a different card if the same one keeps getting rejected.
Why Did the Restaurant Cancel My Just Eat Order?
Restaurants cancel orders when they are too busy, run out of food, or close early. The app usually notifies you, but the message can arrive late. Your refund is processed automatically in most cases, though it can take a few days to reach your account.
Check your email for the cancellation notice and refund details. If the money does not come back within 5 working days, contact support through the app with your order number. Ordering from restaurants with high ratings lowers the chance of a last-minute cancellation.
Common Just Eat Problems and Fixes
App will not open
Update the app first. If it still will not open, clear the cache or reinstall it. Restart your phone if the problem continues.
Order tracking not updating
Wait 10 to 15 minutes. The restaurant may simply be busy. Use the in-app help to contact the restaurant if the tracker stays frozen.
Payment keeps getting declined
Re-add your card and check with your bank. Complete any 3D Secure check in your banking app before retrying the payment.
Promo code not working
Check the expiry date and the minimum order value. Some codes only work for first orders or specific restaurants.
Cannot log in
Reset your password and check that login codes reach your phone or email. Try the website if the app login keeps failing.
Having a problem with Just Eat?
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Frequently Asked Questions
What should I do if my Just Eat order arrives with items missing?
Missing items usually mean the restaurant packed the bag wrong or a sealed bag was mixed up at handover. The app cannot fix the meal after delivery. Use the order help section in the app and report the exact items that were missing.
Why is my Just Eat order late?
Busy kitchens and rider shortages cause most delays. The tracker only moves when the restaurant updates it, so give it 15 extra minutes before worrying.
How do I get a refund from Just Eat?
Cancelled orders are refunded automatically in most cases. The money usually returns within 5 working days. Contact support with your order number if it does not.
Why is the Just Eat app not working?
Update the app, clear its cache, or reinstall it. If the website works but the app does not, the issue is with the app on your phone.
Can I cancel my Just Eat order?
You can cancel free of charge before the restaurant confirms it. After confirmation, cancellation depends on the restaurant, so act fast.
Why does Just Eat say the restaurant is closed?
The restaurant sets its own hours in the app. It may be closed, too busy to take orders, or on a break. Try again later or pick another place.