Last updated: November 9, 2026
Is JumpCloud down? User reports show no current problems with JumpCloud
JumpCloud is a cloud directory platform that manages user logins, devices, and single sign-on for companies. This page tracks the live JumpCloud status with outage reports sent in by users.
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JumpCloud problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate JumpCloud over the past 3 months?
Most reported locations
Where JumpCloud reports are coming from in the last 24 hours.
No problem locations to show yet. JumpCloud looks fine right now. Locations appear here as soon as users submit reports.
Latest JumpCloud user reports
No reports yet — be the first to report a problem above.
JumpCloud outage history
The live report status for JumpCloud, updated as reports come in.
Good news. JumpCloud has no reported problems right now. If it is not working for you, report it above and your report will appear here.
JumpCloud uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 10 October 2026 to 8 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get JumpCloud down alerts
Leave your email and we will tell you when JumpCloud is having problems. One email per outage, no spam.
JumpCloud on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying JumpCloud is down. Checked 8 November 2026, 12:11 PM PKT.
Quiet right now. Nobody on Bluesky is saying JumpCloud is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ An App Is Not Working? Fixes for Android and iPhone
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is JumpCloud Down Right Now?
No. JumpCloud is working for most companies right now. If you searched JumpCloud down or is JumpCloud down, an expired password or a stuck agent is more likely. The JumpCloud status chart above shows live reports from users.
JumpCloud gives IT teams one directory for staff accounts, devices, and app sign-ins. Workers meet it at the user portal and at their laptop login screen. When the directory or its device agent falters, people can lose access to nearly every work tool at once.
Is JumpCloud Down for Me or Everyone?
Try the user portal in a private browser window. If you get in there, your normal browser or the device agent is at fault. If the portal fails for coworkers too and reports here climb, a wider JumpCloud outage may be under way. Tell your IT team which step fails, since that detail speeds the fix.
Why Can I Not Sign In to the User Portal?
Expired passwords are the top cause of portal lockouts. JumpCloud passwords expire on the schedule your IT team sets, and the warning emails are easy to miss. Five wrong tries can also lock the account for a set time.
Browser state adds a second trap. A stale session can loop the portal back to the sign-in page even with the right password.
Why Is the MFA Push Not Arriving?
Push approvals depend on your phone app staying linked and online. A new phone, a reinstalled app, or blocked notifications breaks the chain. Time drift on the phone can also make codes fail while pushes seem fine.
Why Did My Password Stop Syncing to My Laptop?
The device agent carries password changes from the directory to your computer. If the agent is offline, blocked, or out of date, the laptop keeps the old password. You then sign in to the web with one password and the laptop with another.
Common JumpCloud Problems and Fixes
Locked out after your password expired
Use the forgot password link on the portal from a personal device if you have one. If self-service reset is off for your firm, your IT team must reset it for you.
Sign-in loops back to the portal page
Clear cookies for the portal domain and close old portal tabs. Then sign in once from a fresh tab or a private window.
Your app tiles are missing from the portal
Refresh the portal and check whether your IT team assigns that app to your group. New starters often wait for group changes to sync before tiles appear.
Agent shows disconnected on your computer
Restart the computer to revive the agent service, and check that your firewall or antivirus is not blocking it. Tell IT if the agent still shows offline after the restart.
Web login works but laptop login fails
Your laptop still holds an older password because the agent missed the last change. Connect the laptop to the internet, wait a few minutes, and try the new password again.
Having a problem with JumpCloud?
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Frequently Asked Questions
How do I reset my JumpCloud password?
Use the forgot password link on the user portal sign-in page. You will get a reset email if your firm allows self-service resets for staff.
Why does JumpCloud keep asking me to enroll in MFA?
Your firm requires MFA, and your enrollment is missing or was reset. Finish the setup with the authenticator app your IT team approves, then sign in again.
What does the JumpCloud agent do on my computer?
The agent links your computer to the company directory. It syncs your password, applies device policies, and reports device health back to your IT team.
Why can I not see an app my coworker has in the portal?
Apps appear based on the groups your account belongs to. If you are in a different team group, the tile stays hidden until IT adds you.
Why is my JumpCloud login looping to the sign-in page?
A corrupt cookie or a second stale session usually causes the loop. Clear cookies for the portal, close every portal tab, and sign in from one fresh tab.
Can I log in to my laptop with JumpCloud while offline?
Yes, your laptop caches your last password for offline sign-in. Changes made while offline sync later, once the device is back on the internet.