Last updated: November 10, 2026
Is IVB down? User reports show no current problems with IVB
IVB runs Innsbruck's trams and buses, with its site at ivb.at. The IVB Scout app plans routes with live departure times. The IVB Tickets app sells single and day tickets plus climate tickets with an in-app payment flow. The website adds line maps, disruption notes and tariff pages.
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IVB problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where IVB reports are coming from in the last 24 hours.
No problem locations to show yet. IVB looks fine right now. Locations appear here as soon as users submit reports.
Latest IVB user reports
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IVB outage history
Our latest check and the live report status for IVB.
✓ Our latest check (9 November 2026, 3:21 AM PKT): ivb.at answered normally in 440 ms.
Good news. IVB has no reported problems right now. If it is not working for you, report it above and your report will appear here.
IVB uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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IVB on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying IVB is down. Checked 9 November 2026, 11:21 PM PKT.
Quiet right now. Nobody on Bluesky is saying IVB is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is IVB down right now?
The IVB status is what you check when Scout shows no departures or a ticket sale dies. IVB down reports split across two apps. Scout holds the planner and live times, while Tickets holds the wallet. One can fail while the other still works fine.
Open ivb.at in the browser as a third view. A loading site with current disruption notes means the operator side is up. Your app or account then carries the fault. When site and both apps stall together, the outage sits with IVB itself.
Is IVB down for me or everyone?
Look at the stop display near you; it runs on the same live feed as Scout. A display counting down while your app shows nothing blames your phone. When the display also freezes, the feed or the line itself is down.
What splits between the Scout and Tickets apps?
Scout is the planner: routes, live departures and disruption alerts for your stops. Tickets is the shop: single, day and climate tickets with stored payment. The two apps link to each other from a planned route. Your ticket wallet sits only in Tickets.
Keeping planning and payment apart means a shop fault never blocks your timetable. You can still ride with a paper ticket from a machine. The split confuses new users, who search the planner for their bought ticket.
How does buying in IVB Tickets work?
You register once with email and a payment method. Then you pick the ticket, pay in the app and find it under your tickets. A barcode opens for the inspector at control. Buy before boarding; the ticket counts from its shown start time.
What happens to a paid ticket during an IVB outage?
An IVB outage on the shop backend can hide a fresh ticket for a while. The payment mail and your bank entry prove the sale meanwhile. Restart the app after the service returns; the wallet then reloads your tickets.
Where does IVB post line disruptions?
The website carries a traffic news area with line changes and stop moves. Scout shows the same alerts inside route results. Planned works appear days ahead on both. Event days in the city bring extra notes with replacement buses.
Common IVB Problems and Fixes
IVB faults live in two apps, so first pin down which one fails. These fixes start with the planner, then the shop.
Scout shows no departures for your stop
Check the stop name spelling; Innsbruck has similar names across districts. Clear any line filter left from an earlier search. Switch Scout to the timetable view when live data stalls. Times there follow the plan even without vehicle positions.
Payment in IVB Tickets is declined
Check the card limit and the expiry date stored in your account. A bank app confirmation can also be waiting unfinished. Complete that step, then retry the sale once. If declines repeat, switch to another payment method in your profile.
Ticket missing from the wallet after paying
Tickets bind to the account email used at the sale. Sign in with that exact address. Pull the ticket list down to force a sync. When the charge shows but no ticket lands within the hour, mail support with the payment reference.
Route planner suggests a long walk instead of the tram
The planner weighs live disruptions; a closed stop pushes it to walking legs. Check the traffic news for your line. Set your start point by address if GPS places you wrong. A wrong position is the top cause of odd routes.
Scout departure times freeze while buses still come
Live times need fresh vehicle positions. A feed stall freezes the countdown at the last report. Restart the stop search to pull new data. Compare with the stop display; it shares the feed and shows whether the stall is yours alone.
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Frequently Asked Questions
Do I need two apps for IVB?
Scout plans routes and shows live times. Tickets sells and stores your tickets. You can ride with only Tickets installed. Most riders keep both, since they link together.
Is a ticket in the app valid right away?
A ticket counts from the start time shown on its screen. Buy before you board the tram or bus. A ticket bought after departure can draw a fine at control.
Why does Scout differ from the stop display?
Both read the same live feed, but apps refresh in steps. A short gap between them is normal. If they disagree for long, the display at the stop is the safer guide.
Can I buy a climate ticket in the app?
Yes, climate tickets for the region sit in the Tickets shop. They bind to your account after payment. The ticket screen shows validity area and dates.
What payment methods does IVB Tickets take?
The shop takes common cards and stored payment options shown at checkout. Your method saves to your account for later sales. A declined method can be swapped in your profile.
How do I reach IVB support from the apps?
Both apps link to the IVB contact pages. The website carries the service phone number and a form. For ticket refunds, add the payment reference from your mail.