Last updated: November 10, 2026
Is Itaú Unibanco down? User reports show problems with Itaú Unibanco
Itaú Unibanco is one of Brazil's largest banks, and its customers run accounts in the Itaú app and in internet banking on the site. The iToken inside the app approves transfers, Pix and payments, so most access problems start there.
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Itaú Unibanco problems reported in the last 24 hours
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Itaú Unibanco uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Itaú Unibanco down right now?
Right now the app works for most customers, and this page tracks the live Itaú Unibanco status with Itaú Unibanco down reports from clients. Trouble here means the app fails to open, the iToken blocks a Pix or the login rejects a correct password.
A wide Itaú Unibanco outage stops logins and transfers for crowds of customers in the same hour. One phone with a dead iToken or a stuck update is a local fault, and the fixes below fit that case.
Is Itaú Unibanco down for me or everyone?
Test the app on mobile data and the site in a browser on the same connection. If one opens and the other hangs, the fault sits in that channel, while an Itaú Unibanco down problem blocks both paths alike.
How the iToken approves your moves
The iToken is a code maker inside the app that approves Pix, transfers and bill payments. It ties itself to one phone, so a new phone or a reinstall kills the old iToken and asks for a fresh setup.
The error users hit most says the iToken already lives on another phone, even on a phone they no longer own. The fix runs inside the app, where you cancel the old iToken and set up a new one with a face check.
What Modo Protegido changes on your phone
Modo Protegido lets you mark trusted places and set a cap for moves made away from them. Outside a trusted place, the app cuts the limit and asks for extra checks, which can look like a blocked account on a trip. You turn it on inside the security area of the app.
How login works with your card and password
Internet banking asks for your branch and account numbers, then your card password on a letter grid. The grid changes its letter order on each login, so read it with care. The app skips that grid after the first login and opens with biometrics, yet it still asks the password for big moves.
When the app will not open after an update
After some updates the app closes at once or never leaves the first screen. Users clear it by removing the app and installing it fresh. Then they set up the iToken again, since the fresh install wipes the old token.
Common Itaú Unibanco Problems and Fixes
Most Itaú app faults sit with the iToken or the install on your phone. Go through the fixes one by one and test the app after each.
Cancel the old iToken and set up a new one
Search iToken inside the app, cancel the token tied to your old phone and start the setup again. The face check and the card password confirm the new token is yours.
Keep phone time on automatic for the iToken
The iToken reads your phone clock to build its codes, and a manual clock makes every code wrong. Set date and time to automatic in your phone settings, then test a small Pix. Bangladeshi users set the same automatic clock before they test a small send in the Janata Bank app.
Do the face check in bright, plain light
The iToken setup reads your face with the front camera, and hats, glasses and backlight break the read. Face a window, hold the phone at eye level and stay still until it accepts.
Reinstall the app when it closes on open
Remove the Itaú app, restart the phone and install the app fresh from your store. Sign in with your card data, then set up the iToken again before you test a transfer.
Turn off the VPN before you sign in
A VPN on the phone can block the app login and the iToken codes. Switch the VPN off, close the app fully and sign in again on your normal connection. Mobile data with the VPN off is the safest test path.
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Frequently Asked Questions
How do I set up the iToken on a new phone?
Install the app, sign in with your card data and search iToken inside it. Finish the face check, and cancel the old token first if the app asks.
Why does Itaú say my iToken is on another phone?
The token stays tied to the phone where you set it up, and a reinstall counts as a new phone. Cancel it inside the app and set up a fresh one.
What is Modo Protegido in the Itaú app?
It is a safety tool that marks trusted places and cuts your move limits outside them. You set the places and the cap inside the security area of the app.
Can I use internet banking without the app?
Yes, the site runs accounts, cards and payments in a browser with your branch, account and card password. Some moves still ask for the iToken from the app to finish.
Is Itaú Unibanco down for me when Pix alone fails?
Not always, since a Pix can stop at the iToken step on your own phone. If login and balance load fine, test the iToken with a small transfer first.
Does the Itaú app work with biometrics?
Yes, after the first card login the app opens with your fingerprint or face. Big moves and the iToken setup still ask for the card password as a second check.