Last updated: November 10, 2026
Is ICP down? User reports show no current problems with ICP
ICP Smart Services is the federal portal and UAEICP app for Emirates ID, entry permits, residency and fines. Forms, document uploads, fee payments and application tracking all run under one UAE Pass login. When an ICP down fault hits the portal, this page shows live ICP status drawn from applicant reports.
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ICP problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where ICP reports are coming from in the last 24 hours.
No problem locations to show yet. ICP looks fine right now. Locations appear here as soon as users submit reports.
Latest ICP user reports
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ICP outage history
Our latest check and the live report status for ICP.
✓ Our latest check (9 November 2026, 9:00 PM PKT): icp.gov.ae answered normally in 2705 ms.
Good news. ICP has no reported problems right now. If it is not working for you, report it above and your report will appear here.
ICP uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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ICP on social media
An early signal from outside our site, watched in rotation.
The first check for ICP is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is ICP down right now?
Applicants filing ICP down reports through the day shape the ICP status view on this page. Reports that spike together point to a fault in the federal platform. Reports that stay thin point to one file, one form or one browser instead.
The UAEICP app and the smart services website share the same application records. A form that fails on the website often opens cleanly in the app. When both channels stall on one step, the shared record system needs the fix.
Is ICP down for me or everyone?
Run the same status check in the UAEICP app while the website fails. A result in the app clears the platform and blames the browser session. No result on either channel points to a wider fault or a wrong file route. Save your application number before you retry anything.
Checking an Emirates ID application with its PRAN number
Open the application tracking screen in the app or on the website. Enter the PRAN number from your application receipt and submit the enquiry. The result shows the current stage of the card, from printing to ready for delivery.
Renewals, first cards and replacements each track on the same screen. A stage that stands still for a while often waits on a centre scan, not a lost file. Recheck later before you open a support request.
The visa status check asks for passport details first
The check takes your passport number, nationality and birth details, or your file number. It answers with the visa state, the file type and the expiry line. Files from Dubai sit with a different authority, so their records stay off this screen.
Returned applications wait in your requests list
A returned file lands back in your list with a comment from the reviewing officer. Fix the named point, swap the file if asked, and resubmit from the same request. An ICP outage at the resubmit step keeps the draft saved in your list.
Can you pay residency fines inside the same portal?
Yes, the fines enquiry screen lists fines tied to your file or passport. Pick a fine, read its detail, and pay on the fee screen that follows. The paid fine drops off the enquiry list once the record updates.
Common ICP Problems and Fixes
ICP portal faults usually sit in the status check, the upload step or the fee payment. Match the screen below to your own.
Status check answers no record found
Check the passport number digit by digit against the travel document. Pick the file type that matches your case on the enquiry form. Dubai files sit with the Dubai authority, so their records never show on ICP.
Upload rejects a clear passport copy
Save the scan as a PDF or image file under the size limit shown. Keep all four corners of the page inside the frame. Match the name spelling on the form to the passport line exactly.
Fee payment fails on the final screen
Check the draft list before you pay again, since a paid request leaves the drafts. Try the UAEICP app if the website rejects a local bank card. Keep the failed payment reference from the bank alert.
UAE Pass approval returns you to the home page
Approve the request at once, since the login timer is short. Allow cookies for the portal in your browser settings. Sign in through the app if the website loop survives a fresh try.
Application stage stands still for days
Status stages refresh in batches, not the minute a step clears. Read the requests list for a return comment hiding under the stage line. A silent stage usually needs patience, not a new application.
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Frequently Asked Questions
How do you track a replacement Emirates ID?
Open application tracking and enter the PRAN number from the replacement receipt. The stage line shows printing and dispatch states as they change. The same screen tracks first cards and renewals.
Can you start an Emirates ID renewal in the UAEICP app?
Yes, the ID services area holds renewal, replacement and first application forms. Sign in with UAE Pass and pick the service that fits your case. The form saves as a draft if you stop midway.
What is the PRAN number on the tracking screen?
The PRAN is the application reference printed on your receipt at submission. It ties the tracking screen to your exact card file. Keep it safe until the card arrives.
Why does the portal insist on UAE Pass at sign-in?
UAE Pass proves the identity behind the file before records open. Most ICP services sit behind that check with no guest path. A verified account passes the gate in one approval.
Does the visa status check cost anything?
No, status checks and account browsing carry no fee. You pay only the stated fee of a service you submit. The fee screen shows the full amount before payment.
Where do fines linked to your file appear?
The fines enquiry under smart services lists fines by file or passport number. Each line opens a detail view with the fine amount and type. Paid fines leave the list after the record updates.