Last updated: November 13, 2026
Is Hubtel down? User reports show no current problems with Hubtel
Hubtel folds food delivery, bill payments and money transfers into one Ghanaian app. When Hubtel down reports rise, dinner orders and ECG payments stall together. This page tracks the Hubtel status line built from what users send in.
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Hubtel problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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Most reported locations
Where Hubtel reports are coming from in the last 24 hours.
No problem locations to show yet. Hubtel looks fine right now. Locations appear here as soon as users submit reports.
Latest Hubtel user reports
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Hubtel outage history
Our latest check and the live report status for Hubtel.
✓ Our latest check (11 November 2026, 4:34 PM PKT): hubtel.com answered normally in 167 ms.
Good news. Hubtel has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Hubtel uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 15 October 2026 to 13 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Hubtel on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Hubtel is down. Checked 10 November 2026, 6:00 PM PKT.
Quiet right now. Nobody on Bluesky is saying Hubtel is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Hubtel down right now?
The Hubtel status line above grows from Hubtel down reports across food, bills and transfers. Checkout failures lead on busy evenings when MoMo prompts slow down. A flat graph with your order stuck points at your phone or your wallet link.
Note which part failed before you act. A food order, a bill and a transfer fail in different places inside the same app.
Is Hubtel down for me or everyone?
Open one other part of the app, like the Stores tab, while checkout fails. If browsing works and paying does not, the payment layer is at fault. If the whole app stays blank for other users too, the platform is down.
How paying through a linked MoMo wallet works
Hubtel pulls each payment from a linked mobile money wallet instead of holding your cash. At checkout you approve a prompt with your wallet PIN. The app then marks the order or bill as paid once the wallet confirms.
Because the money moves wallet-first, a failed wallet step fails the whole order. Your Hubtel account itself carries no top-up balance for spending. Ghanaians who settle in Germany often insure their first car with HUK-COBURG and pay the premium from a card.
What the Stores tab and food sections hold
The Stores tab lines up supermarkets, pharmacies and local shops, with Melcom among the biggest names. Food sections carry KFC, Pizzaman Chickenman, Papaye and RocoMamas for delivery. An in-app call button connects you with the rider during a drop. Opening hours and delivery areas sit on each outlet page.
Where refunds land after a failed payment
A payment that fails after the wallet was charged refunds into your Hubtel Balance automatically. That balance pays for later Hubtel services but does not jump back to MoMo on its own. In a wide Hubtel outage, refunds queue up and land later than usual.
When Pay Small Small splits a bill into weeks
Buy Now, Pay Small Small lets eligible shoppers split a payment into weekly instalments. The option appears at checkout on items that qualify. A missing option on one item usually means that item or account does not qualify today.
Common Hubtel Problems and Fixes
Hubtel faults often sit between the app and the MoMo prompt on your phone. These checks separate the two before you reorder or repay.
MoMo prompt never arrives to approve payment
Keep the app open and wait; prompts slow down at busy hours. Check that the phone number in Hubtel matches the wallet you expect to pay from. If no prompt comes after a few minutes, cancel and retry once, then stop.
Order paid but the restaurant shows nothing
Open the order screen and read its state before calling anyone. A paid order that the kitchen cannot see needs the order number from that screen. Use the in-app help flow so the reference travels with your report.
ECG payment failed after the wallet was charged
Check your Hubtel Balance first; failed bill payments refund there automatically. Use that balance to pay the bill again from the app. Keep the first transaction reference in case the refund and the charge need matching by support.
Cannot cancel an order that was just placed
Hubtel does not offer a cancel path once an order goes in. Use the order help flow at once if the order is wrong, since speed gives the kitchen a chance to hold it. Check every item and address before the final tap next time.
Delivery rider calls are not coming through
The app connects rider calls over data, so a weak data signal breaks them. Keep data on and the app open while the order travels. The order screen also shows rider progress on the map when calls fail.
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Frequently Asked Questions
How do I pay a bill inside Hubtel?
Pick the bill from the payments area, enter the account or meter details, and approve the wallet prompt with your PIN. ECG, Ghana Water and TV packages sit on the same list.
Why did my refund go to Hubtel Balance?
Failed payments refund into Hubtel Balance by design. The balance spends on later Hubtel orders and bills. It is not a wallet top-up and does not come from your MoMo account.
Can I top up my Hubtel Balance with MoMo?
No. Hubtel does not take direct top-ups into that balance. Money only lands there when a payment fails and refunds. Normal orders charge your linked wallet at checkout instead.
What shops and food places are on Hubtel?
Melcom leads the shop list, with pharmacies and local stores in the Stores tab. Food delivery covers names like KFC, Papaye and Pizzaman Chickenman in covered areas.
Where can I buy a car insurance sticker in Hubtel?
Motor insurance sits in the services area of the app. Enter the car details, pay through your wallet prompt, and the sticker process starts. Keep the confirmation for your records.
Does Hubtel deliver outside Accra?
Coverage depends on the shops and riders in your area. The app shows only outlets that can deliver to the address you set. An empty food list usually means your area has no live riders.