Last updated: November 10, 2026
Is HK01 down? User reports indicate possible problems with HK01
HK01 runs as a phone first news and lifestyle platform. Its channel pages cover finance, entertainment, sport and education on hk01.com and in the HK01 app. Readers check this page when HK01 down problems hit the feed, a live stream or sign-in. Live HK01 status notes here pull together what readers flag first.
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HK01 problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate HK01 over the past 3 months?
Most reported locations
Where HK01 reports are coming from in the last 24 hours.
No problem locations to show yet. HK01 looks fine right now. Locations appear here as soon as users submit reports.
Latest HK01 user reports
No reports yet — be the first to report a problem above.
HK01 outage history
Our latest check and the live report status for HK01.
✓ Our latest check (9 November 2026, 8:21 PM PKT): hk01.com answered normally in 651 ms.
Good news. HK01 has no reported problems right now. If it is not working for you, report it above and your report will appear here.
HK01 uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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HK01 on social media
An early signal from outside our site, watched in rotation.
The first check for HK01 is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is HK01 down right now?
This page follows the live HK01 status across hk01.com and the phone app. It gathers HK01 down reports from readers who hit a blank feed, a dead live stream or a failed sign-in. A sharp rise in reports at the same hour points to a fault on the HK01 side.
Big local stories push the app hard, since alerts send thousands of readers to one story at once. If your screen matches the spike here, the problem is shared and not tied to your phone.
Is HK01 down for me or everyone?
Open hk01.com in a browser while the app stays stuck, then swap between Wi-Fi and mobile data. A feed that loads on one route but not the other points at your connection or the app copy on your phone. Failure on every route, with reports rising here, means the fault sits with HK01.
How the personalised home feed picks your stories
The home feed ranks stories from the channels you read most, mixing top local news with picks from finance, sport, entertainment and lifestyle. Signed in members get a feed that follows them between the site and the app.
A feed that repeats old stories often holds a stale cache rather than fresh picks. Pull down to refresh once, and check the channel tabs still respond.
What 01TV live streams and replays need to play
01TV carries live streams and replay clips inside the app and on story pages. A stream that spins on a strong signal while other videos play points at the live feed itself, not your phone.
When breaking alerts arrive but the story will not open
Push alerts link straight to a single story, and a story pulled for edits can leave the link pointing at a blank page. During a wide HK01 outage, alerts can keep sending while story pages fail to load behind them.
Can members still earn 01 Points during a fault?
Members earn 01 Points from set activities and trade them for gifts and offers in the member zone. Points credit to the account, so a display fault in the app rarely loses them.
Common HK01 Problems and Fixes
Most HK01 faults sit in the app cache, a stuck sign-in or one broken channel feed. Work through the fixes that match the screen in front of you.
Home feed stuck on yesterday stories
Pull down once to force a refresh, then close the app fully and reopen it. Clear the app cache in phone settings if old stories stay pinned. A feed that still refuses to move on both networks is a server side fault.
01TV stream buffers every few seconds
Drop the stream quality in the player if it offers a lower setting. Move closer to the router or swap to mobile data for the live show.
Alert tap opens a blank white page
Copy the headline from the alert and search it on hk01.com. The story link inside the alert can point at a copy that editors moved. Opening the channel page for that topic finds the current version fast.
Member sign-in loops back to the login screen
Sign in on hk01.com in a browser to test the account itself. Clear saved site data if the browser loops as well. A password reset fixes accounts where the app kept an old saved password.
App crashes right after the splash screen
Update the app first, since older builds clash with newer phone systems. Free up storage space, then reinstall if the crash stays. Your member account and points sit on the server, so a reinstall keeps them safe.
Having a problem with HK01?
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Frequently Asked Questions
How do I check the HK01 status before opening the app?
This page shows the current HK01 status built from reader reports. A quiet page with no fresh reports means the service runs fine for most readers.
Why does the HK01 app open but show no new stories?
The app shell can load from cache while the story feed behind it fails. Force a refresh, then test hk01.com in a browser. If the site also stalls, the feed is down for many readers.
Can I watch 01TV replays while live streams are down?
Replays and live streams run on different paths, so replays often still play during a live fault. Open the video tab and pick a finished show to test.
What should I do when an alert opens a dead link?
Search the headline on hk01.com instead of tapping the alert again. Editors move or merge stories on fast news, and the alert can keep the first link. The channel page for that topic lists the live version.
Does signing out fix a frozen home feed?
Signing out and back in refreshes your member feed and point balance. It helps when the freeze follows your account rather than the public feed. Test a channel page signed out first to see if the fault is account linked.
Where do I check my 01 Points balance outside the app?
Sign in on hk01.com and open the member zone to see your balance and offers. The website reads the same account record as the app.