Last updated: November 13, 2026
Is HIS down? User reports show problems with HIS
HIS is one of Japan's largest travel agencies, selling overseas and domestic tours, flight tickets, hotels and optional tours. Its site and app let travelers search, book and pay online, then manage trips from a personal page. Branch counters across Japan back up the online service.
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HIS problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate HIS over the past 3 months?
Most reported locations
Where HIS reports are coming from in the last 24 hours.
No problem locations to show yet. HIS looks fine right now. Locations appear here as soon as users submit reports.
Latest HIS user reports
No reports yet — be the first to report a problem above.
HIS outage history
The live report status for HIS, updated as reports come in.
Good news. HIS has no reported problems right now. If it is not working for you, report it above and your report will appear here.
HIS uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 14 October 2026 to 12 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get HIS down alerts
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HIS on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying HIS is down. Checked 10 November 2026, 3:08 PM PKT.
Quiet right now. Nobody on Bluesky is saying HIS is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is HIS down right now?
The HIS status board on this page gathers HIS down reports from travelers booking tours, flights and hotels. A fast climb in reports points at the booking system itself, not at one hotel or airline.
Trouble often clusters at payment time, when card checks slow the checkout line. If the top page opens but payment spins, the fault sits in one lane of the service. Evening peaks hit the site hardest, when tour sales open.
Is HIS down for me or everyone?
Open the HIS app while your browser stays stuck, or load the site on mobile data. When one route works, the is HIS down for me answer points at your own setup. When both fail in the same way, the booking system is down for everyone.
Booking tours, flights and hotels
The search covers package tours, air tickets, hotels and set plans that join flights with rooms. Each plan shows seats left, room types and the full price before you commit. Filters for dates, departure city and travel style narrow the list fast. European legs inside those packages often fly on small carriers, and Moldova trips usually land on HiSky flights.
Optional tours and local activities sit in their own section. You can add them to a trip or book them alone, and the voucher lands in your booking list.
Paying by card or at a store
Checkout takes credit cards, and many plans also allow payment at a convenience store before a set deadline. Miss that deadline and the booking drops, so watch the payment clock on your confirmation screen. The checkout screen shows the deadline and the amount due before you pay.
Coupons, sales and member prices
Sale pages and coupon codes cut the price of set plans, and members see extra prices after login. During an HIS outage the coupon box can reject valid codes, so retry once the service settles.
Managing a trip after you book
Your booking list holds the itinerary, vouchers and payment state for each trip. Changes and cancellations start there too, though fees depend on the plan rules and the days left before departure. The app also sends change notices when a flight or hotel alters your plan.
Common HIS Problems and Fixes
Most HIS booking faults clear with a fresh login, a second payment try or a look at the booking list. Try the fixes below one at a time. Keep your booking number ready, since support and several pages ask for it.
Sign out and load the site fresh
A stuck session can hide your bookings or freeze the search. Sign out of the HIS site, close the tab, then open the site again and sign in before you search.
Retry payment with a clean card check
Card checks fail when the bank flags a travel payment or the session times out. Wait a few minutes, then pay again and finish the bank check screen without closing it. Keep the booking open in one tab while you pay.
Find your booking in the booking list
A paid booking that seems lost usually sits in the booking list under a different login. Sign in with the account used at checkout and open the trip from the list.
Clear the app cache or update the app
The HIS app can hold old trip data and refuse to refresh. Clear the app cache from your phone settings, or update the app, then open your trip again.
Save your voucher as a backup
Hotel and tour vouchers live inside the booking, and a phone with no signal can block them at check in. Save a screenshot or a file copy before you leave home.
Having a problem with HIS?
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Frequently Asked Questions
How do I find a booking I paid for?
Sign in and open the booking list from your personal page. Every paid trip shows its itinerary, payment state and vouchers there, even when the confirmation email went missing.
Can I pay for an HIS booking at a convenience store?
Many plans allow store payment before a deadline shown at checkout. Pay in time, since a missed deadline cancels the booking and frees the seats or rooms.
What should I do when my card payment fails?
Wait a short while and try again, then finish the bank check screen in one go. If the HIS outage blocks checkout fully, your card is not charged for the failed try. A second card often clears the check when the first one fails.
Why did my coupon code get rejected?
Codes carry plan limits, travel windows and a use count. Check the code terms on the sale page, and sign in first, since some coupons work only for members.
Do I need the app to use HIS bookings?
No, the website carries the same bookings, vouchers and changes. The app adds push notices for trip updates, but the booking list on the site shows the same data.
Where do I change or cancel a trip?
Open the booking from your booking list and follow the change or cancel steps on that page. Fees follow the plan rules, and the final screen shows the refund amount.