Last updated: November 13, 2026
Is Heap down? User reports show no current problems with Heap
Heap records how people use a website or app, capturing clicks and page views so product teams can study them later. Teams land here when Heap down reports climb or fresh data stops landing in reports. The live Heap status above shows if the delay sits with Heap or with the tag on your own site.
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Heap problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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How would you rate Heap over the past 3 months?
Most reported locations
Where Heap reports are coming from in the last 24 hours.
No problem locations to show yet. Heap looks fine right now. Locations appear here as soon as users submit reports.
Latest Heap user reports
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Heap outage history
Our latest check and the live report status for Heap.
✓ Our latest check (11 November 2026, 11:03 PM PKT): heap.io answered normally in 151 ms.
Good news. Heap has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Heap uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 15 October 2026 to 13 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Heap on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Heap is down. Checked 11 November 2026, 11:03 PM PKT.
Quiet right now. Nobody on Bluesky is saying Heap is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ An App Is Not Working? Fixes for Android and iPhone
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Heap down right now?
The fastest answer sits at the top of this page. It shows the current Heap status with fresh reports from other teams. When logins fail and charts freeze across many accounts at once, the fault sits on the platform side. Most teams run this tool beside Google Analytics, since the two answer different questions about the same visitors.
One empty report tells a smaller story. If your other reports load while one funnel sits blank, that report or its date range holds the fault. Compare your symptom with the report graph before you change any settings.
Is Heap down for me or everyone?
Open Heap in a private browser window and check the live view. If live events stream there, your saved session or network holds the problem. If nothing streams anywhere and reports climb, you are likely inside a wider Heap outage.
What does autocapture record?
Heap places one tag on your site or app and records interactions on its own. Clicks, page views, form changes and taps land as events without hand coding. Teams then build funnels and reports from that stored history.
The history is the point. Events recorded last month can answer a question you think of today. When capture stops, the gap stays empty forever, which is why a silent tag matters more than a slow chart.
How fresh is the data in reports?
Live view shows events seconds after they happen on a healthy setup. Reports and funnels draw on processed data, which trails a little behind. A short lag is normal at busy hours, while hours of missing data point to a capture or processing fault.
When do events go missing?
Events vanish when the Heap tag leaves the site during a redesign or a release. Ad blockers and strict privacy tools also cut the tag for some visitors. A sudden drop to zero on one page almost always means the tag went missing there.
Does Heap need events coded by hand?
Basic capture needs no hand coding at all. The tag records the common actions on its own, and you name the useful ones inside Heap. Custom events still help for special flows such as a checkout step that only your team understands.
Common Heap Problems and Fixes
Most Heap faults sit with the tag, the date range or a stuck session. These checks separate the three.
Confirm the tag still sits on your site
Open your site, view the page source and search for the Heap tag. A redesign or a tag manager change often removes it quietly. Restore the tag, then watch live view for your own visit.
Test in live view yourself
Visit your site in a second browser and click around. Your actions should appear in live view within seconds. If they land, capture works and the fault sits in the report you were reading.
Widen the date range
A funnel over a short or future range reads as empty even on a healthy account. Set the range to the last few days and run it again. Real data appears at once if the range was the fault.
Sign out and clear the session
A stuck login loops or freezes on old dashboards. Sign out fully, clear the browser cache for the Heap domain and sign in again. SSO users should start from their company portal page instead of a bookmark.
Check for a blocker on your network
Office networks and privacy tools block analytics domains. Try Heap and your site on a phone with the office network off. If data flows there, your network rules need an exception for the tag.
Having a problem with Heap?
Comments are public and help others understand the issue.
Frequently Asked Questions
Is Heap down or is my tag broken?
Use live view and visit your own site. If your clicks land there, Heap is up and the report needs a look. If nothing lands while status reports climb, the outage is shared.
Why is recent data missing from my funnel?
Reports trail live capture by a short window, and busy hours stretch it. A gap of hours means capture or processing has stalled. Check live view first, since it shows which side is stuck.
How long does new data take to appear?
Live view answers in seconds. Processed reports usually catch up within minutes. If a report stays frozen long past that, widen the range and check the tag before you wait longer.
What does an empty live view mean?
No events are arriving from your site or app right now. Either nobody is using it this minute, or the tag stopped sending. Visit the site yourself and watch for your own clicks to tell the two apart.
Can an ad blocker stop Heap on my site?
Yes. Blockers cut the tag for visitors who run them, so those visits never record. The share is small for most sites. A drop across every visitor at once points at the tag itself, not blockers.
Does Heap record every click on a page?
The tag records clicks, taps, page views and form changes across the site. You then pick the events that matter inside Heap. Private fields such as passwords are never captured by the tag.