Last updated: November 10, 2026
Is Halodoc down? User reports show no current problems with Halodoc
Halodoc makes life a little easier for its millions of users. If something feels off with Halodoc, the live status below will tell you what is going on.
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Halodoc problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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How would you rate Halodoc over the past 3 months?
Most reported locations
Where Halodoc reports are coming from in the last 24 hours.
No problem locations to show yet. Halodoc looks fine right now. Locations appear here as soon as users submit reports.
Latest Halodoc user reports
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Halodoc outage history
Our latest check and the live report status for Halodoc.
✓ Our latest check (9 November 2026, 11:20 PM PKT): halodoc.com answered normally in 304 ms.
Good news. Halodoc has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Halodoc uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Halodoc on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Halodoc is down. Checked 10 November 2026, 1:06 AM PKT.
Quiet right now. Nobody on Bluesky is saying Halodoc is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Halodoc Down Right Now?
Halodoc is Indonesia’s popular health app for chatting with doctors, buying medicine, and booking lab tests. Millions use it for 24/7 online consultations and pharmacy delivery. When the app goes down, patients cannot reach care.
This page shows the live Halodoc status. You can check if the platform has a problem right now or if the trouble is on your end. Full outages are rare. But app bugs and slow performance appear from time to time.
Is Halodoc Down for Me or Everyone?
Check the live chart above. If many people report problems, the Halodoc outage is affecting everyone. If reports are low, the issue is likely on your end. Try the website if the app will not open.
Why Is the Halodoc App So Slow?
Slowness is the top complaint. The app lags when opening chats, loading the health store, or browsing articles. Update notes repeatedly mention wiping out bugs that slow things down.
Many users say the app worked fine before an update then turned sluggish. Old cached data piles up and drags performance down. Low phone storage makes everything worse.
Always run the newest version. Clear the app cache in your phone settings. Free up storage space. If it stays slow, reinstalling gives you a clean start.
Why Is My Doctor Video Call Not Working?
Video consultations fail most often because of permissions. If the app cannot use your camera or microphone, the call never starts. Another app may be holding the camera already.
Check your phone privacy settings and allow camera and mic for this app. Close other apps like video chat tools first. A stable WiFi or 4G connection is a must. Restart your phone if the call link still does nothing.
Why Won’t My Chat With Doctor Connect?
The 24/7 doctor chat sometimes refuses to connect. Messages sit unsent or the doctor list never loads. Peak evening hours bring the most reports, when demand outruns capacity.
Check your connection by opening another app. Force close and reopen this one. If chats fail for everyone, the backend is struggling and waiting is the only fix.
Why Is the Health Store Not Loading?
The medicine shop section can hang on a loading screen. Product lists and Halocoins balances fail to appear. This usually traces back to the same backend slowness affecting chats.
Pull down to refresh the store page. Clear the cache. Make sure you are logged in, since the store needs your account to show prices and Halocoins.
Common Halodoc Problems and Fixes
App running very slowly
App running very slowly: Update to the latest version. Clear the app cache. Free up phone storage. Reinstall for a clean start if lag persists.
Video call not working
Video call not working: Allow camera and microphone in phone settings. Close other apps using the camera. Use stable WiFi. Restart your device.
Doctor chat not connecting
Doctor chat not connecting: Check your internet. Force close and reopen the app. Try again in a few minutes during peak hours.
Health store not loading
Health store not loading: Pull down to refresh. Clear the cache. Confirm you are logged in to see prices and Halocoins.
App crashing on open
App crashing on open: Install the newest update. Clear app data. Make sure your phone meets the minimum Android version.
Having a problem with Halodoc?
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Frequently Asked Questions
How do I track my Halodoc medicine order when it is taking long to arrive?
Delays happen when the partner pharmacy is far away or very busy. Open the order page to see the live delivery status, and confirm your address pin is correct.
What makes Halodoc reject an uploaded prescription?
Prescriptions get rejected when the photo is blurry or part of the text is cut off. Retake the photo in bright light with the full page visible and upload it again.
What should I do if my Halodoc doctor chat ends before I finish?
Chat sessions close when the session time runs out or the connection drops. Prepare your main questions first, and reconnect quickly if the chat cuts off.
Does my Halodoc order need a minimum total for a promo code to work?
Promo codes fail when the order total sits below the minimum or the code does not cover that service. Read the code terms on the payment page and use it on an eligible order.
How can I order a medicine on Halodoc that does not show in the store?
Some medicines need a prescription or are stocked only by certain pharmacies. Search by the active ingredient name, or upload a prescription to order the medicine.
Why does Halodoc assign my order to a faraway pharmacy?
The app assigns orders to pharmacies near your saved delivery address. Update your delivery address before ordering so a closer pharmacy takes the order.