Last updated: November 10, 2026
Is Hakeem down? User reports show no current problems with Hakeem
My Hakeem lets patients view lab results, appointments and medication lists from their health record. A Hakeem down fault blocks result checks and delivery requests at the same time. Patient reports shape the Hakeem status view shown here.
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Hakeem problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where Hakeem reports are coming from in the last 24 hours.
No problem locations to show yet. Hakeem looks fine right now. Locations appear here as soon as users submit reports.
Latest Hakeem user reports
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Hakeem outage history
The live report status for Hakeem, updated as reports come in.
Good news. Hakeem has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Hakeem uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Hakeem on social media
An early signal from outside our site, watched in rotation.
The first check for Hakeem is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Hakeem down right now?
Patients check Hakeem status here alongside Hakeem down reports from clinics and homes across the country. A fast cluster of new reports points to trouble inside the service itself. One report on its own often means a single record or device issue. Match your problem against the report trend first.
Clinic mornings push heavy use through results and appointment screens. Pages slow down and sign-ins time out in that rush. Is Hakeem down trends among patients waiting on fresh lab results. Step back for a short while and load the dashboard again.
Is Hakeem down for me or everyone?
Try the My Hakeem app on mobile data while the website stays open on your computer. Ask a family member with their own record to sign in as well. Shared failure across accounts points to the service, not your file. A solo failure calls for a password reset and a cache clear.
Viewing lab results and radiology reports
The laboratory results screen lists your tests with values once the lab posts them. Search past results by test name from the same screen. Radiology reports sit in their own list beside the lab results. Open a report to read the findings in full.
New results appear after the lab finishes and releases the test. A test you took today can sit missing until that release step runs. Allergy entries you add show on your record for clinic staff. Keep that allergy list current from your information page.
Managing appointments and follow-up visits
The appointments screen shows booked visits with clinic names and times. Request a follow-up visit from the follow-up form and track it in the follow-up log. Past visits stay listed for reference. Call the clinic if a booked visit never appears on the screen. Arrive with your card details ready, since the desk matches them against the booked slot on this screen.
Requesting monthly medication delivery
The medications screen lists your active medicines with refill details. Send a delivery request for monthly refills and follow it in the delivery log. A full Hakeem outage stops new delivery requests until the service recovers. Check the log before you send a second request for the same medicine.
Health certificates and sick leave records online
The health certificate form starts a request you finish at a listed health center. A text message guides the payment step after you submit. Sick leave records and bills sit in their own dashboard sections. Download copies from those screens when you need paper proof.
Common Hakeem Problems and Fixes
Record and login faults often clear with a fresh sign-in or a data check. Work through these steps in order.
Lab results screen stays empty after a test
Results post only after the lab releases them, which can lag the test itself. Pull the screen down to refresh or sign in again later. Call the lab desk if classmates of the same clinic see results and yours stay missing.
Medication delivery request returns an error
Check that the medicine shows as active on your medications screen first. Send the request once and watch the delivery log for its status. A request sent twice creates a duplicate that staff must cancel by phone.
Appointment shows on the wrong day
Open the appointment detail view to read the full clinic, day and time line. Time zone settings on your phone can shift the shown hour. Trust the detail view over the short list card.
Radiology report file will not open
Open the report from the radiology list inside the website if the app viewer fails. Let large scan reports load fully before you tap again. Save the file to the device for a second open attempt.
Sign-in rejects your national number details
Type the number exactly as it appears on your official card, with no spaces. Reset access through the support line if details still fail. A record held at a non connected clinic will not sign in here.
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Frequently Asked Questions
How do I sign in to My Hakeem?
Open my.hakeem.jo or the My Hakeem app and sign in with your account details. Your dashboard opens with results, medicines and appointments, plus quick links to bills, certificates and your personal information page.
What can I see on my Hakeem dashboard?
The dashboard links to lab results, radiology reports, medications, appointments, bills and certificates. Each section opens your own record entries.
Where do my lab results appear?
Open Your Laboratory Results from the dashboard. Released tests list there with a search box for older results.
Can I request medicine delivery in the app?
Open your medications, pick the monthly refill and send the delivery request. Track it in the medication delivery log.
Does Hakeem show radiology reports as well?
Your Radiology Reports section holds scan findings from connected facilities. Open any entry to read the full report.
Is my health record shared with clinics?
Connected clinics open your record with your national number during visits. The record holds history, medicines, allergies and visit notes.