Last updated: November 10, 2026
Is Freshworks down? User reports indicate possible problems with Freshworks
Freshworks is a well-known name that customers know and trust. Is Freshworks down? Look at the real-time status and user reports below.
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Freshworks problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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How would you rate Freshworks over the past 3 months?
Most reported locations
Where Freshworks reports are coming from in the last 24 hours.
No problem locations to show yet. Freshworks looks fine right now. Locations appear here as soon as users submit reports.
Latest Freshworks user reports
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Freshworks outage history
The live report status for Freshworks, updated as reports come in.
Good news. Freshworks has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Freshworks uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Freshworks on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Freshworks is down. Checked 8 November 2026, 8:57 AM PKT.
Quiet right now. Nobody on Bluesky is saying Freshworks is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Freshworks Down Right Now?
No, Freshworks is not down right now. Its products, including Freshdesk, Freshservice, Freshsales, and Freshchat, are working normally. If your helpdesk tickets will not load or the agent portal is slow, check whether the trouble is limited to your account before assuming a Freshworks outage.
Freshworks is the Chennai and California based software company behind Freshdesk, one of the most used customer support platforms. Teams rely on it all day for tickets, chats, and calls. When it stumbles, the usual signs are slow ticket loads, failed logins, or automations that stop firing.
Is Freshworks Down for Me or Everyone?
Check the status page first. Freshworks posts incidents per product, so Freshdesk can be fine while Freshservice has trouble. If your team alone is affected, the cause is likely your network, a browser extension, or an account setting.
Why Won’t Freshdesk Load Tickets?
Ticket lists crawl when filters are too broad. Loading thousands of tickets at once overwhelms the page. Narrow the view with status or date filters and the list speeds up.
Browser cache can also corrupt the ticket view after updates. A hard refresh or clearing cached files for the Freshworks domain fixes most stuck loading screens.
Why Can’t I Log In to Freshworks?
Login loops usually come from single sign-on. If your company uses SSO and the identity provider is slow, Freshworks cannot complete the sign-in. Ask IT whether SSO is healthy, or try the direct login page with your Freshworks password.
Why Are My Automations Not Firing?
Automations stop when their conditions no longer match. A small change to a ticket field or workflow rule can silently disable a rule that ran for months. Review the rule’s recent activity log to see what changed.
Why Is Freshchat Slow or Disconnecting?
Live chat drops when the browser tab sleeps. Background tabs lose their connection, and agents miss new chats. Keep the chat tab active, and turn off aggressive tab-freezing in your browser.
Why Are Freshworks Reports Showing Wrong Data?
Reports go stale when the underlying filters change. A report built on an old custom field shows blanks after the field is renamed. Open the report builder and re-map the fields to fix it.
Time zone settings also skew reports. If your account time zone differs from your team’s, daily counts shift by a day. Set one shared time zone in the admin panel for consistent numbers.
Why Are Freshworks Email Notifications Delayed?
Notification delays usually come from email throttling. When ticket volume spikes, the mail queue backs up and agents get alerts late. Check the email notification logs in the admin panel to see the queue.
Spam filters eat the rest. Freshworks sends from its own domains, which strict corporate filters sometimes quarantine. Ask IT to allow the sender addresses so alerts land in inboxes.
Common Freshworks Problems and Fixes
Tickets Not Loading
Narrow your filters and clear the browser cache. Avoid loading the entire ticket history in one view.
Login Failures
Try the direct login page and the password reset flow. If your company uses single sign-on, check with IT that the sign-on connection is working.
Automations Not Running
Open the rule and check its activity log. Re-save the rule after any field or workflow change.
Slow Performance
Close unused tabs and disable heavy extensions. Heavy dashboards load faster with fewer widgets per page.
Chat Disconnects
Keep the chat tab in the foreground and disable tab sleeping. Check that your network allows websocket connections.
Having a problem with Freshworks?
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Frequently Asked Questions
What should I do if Freshdesk ticket notification emails are not reaching agents?
Agent alerts fail when mailbox rules or spam filters catch them. A deactivated agent account also stops its own alerts. Check the agent profile and email settings, then send a test ticket and watch the inbox and spam folders.
Why won’t my Freshdesk tickets load?
Broad filters and stale cache are the usual causes. Narrow the ticket view and clear cached files.
Why can’t I log in to Freshworks?
Single sign-on problems cause most login loops. Try direct login, or ask IT about the SSO connection.
Why are Freshworks automations not firing?
A changed field or rule can silently break the trigger. Check the rule’s activity log.
Is Freshchat disconnecting for everyone?
Usually not. Background tabs lose chat connections. Keep the tab active and update the browser.
What products does Freshworks offer?
Freshdesk for support, Freshservice for IT, Freshsales for CRM, Freshchat for messaging, and Freshcaller for phones.