Last updated: November 13, 2026
Is EPM down? User reports show problems with EPM
EPM customers pay and read bills in the App EPM and the Oficina Virtual, with payment and consumption history for energy, water and gas. The app also takes damage reports and books office appointments. When EPM down time is suspected, this page tracks EPM status reports from households in the region.
Report a problem !
Select which issue applies
EPM problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate EPM over the past 3 months?
Most reported locations
Where EPM reports are coming from in the last 24 hours.
No problem locations to show yet. EPM looks fine right now. Locations appear here as soon as users submit reports.
Latest EPM user reports
No reports yet — be the first to report a problem above.
EPM outage history
The live report status for EPM, updated as reports come in.
Good news. EPM has no reported problems right now. If it is not working for you, report it above and your report will appear here.
EPM uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 14 October 2026 to 12 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get EPM down alerts
Leave your email and we will tell you when EPM is having problems, and when it is back up. No spam.
EPM on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying EPM is down. Checked 10 November 2026, 2:55 PM PKT.
Quiet right now. Nobody on Bluesky is saying EPM is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is EPM down right now?
The EPM status board on this page gathers EPM down reports from customers in real time. Reports rise when the app payment run breaks or the Oficina Virtual stops signing people in. They also rise on bill due days, when payment traffic peaks across the city.
The app and the web portal fail apart more often than together. Read which channel the reports name before you retry a payment. A failed payment on a loud day should never be repeated at once.
Is EPM down for me or everyone?
If the app fails, open the Oficina Virtual in a browser, and the other way round. One working channel means your account is fine and one route is down. If both fail at sign-in, the shared account system is at fault. The reports above show which pattern the city sees today.
What does the app show on each bill?
Each contract shows its current bill with the value, the period and the due date. You can pay from that screen or pull a copy of the bill. Past bills stay under the same contract with their payment state. Vietnamese homes watch the same contract figures inside a phone app, and the EPoint page follows its daily charts.
Several homes can sit under one user if you link each contract. The link asks for the contract number printed on the bill.
How is your consumption history read?
The history view lists consumption per period for each service on the contract. Energy, water and gas each keep their own line, so a jump in one does not hide in the total. Payment history sits beside it, with the channel each payment used.
When a payment stalls in the middle of the process
Reviews name the same faults: the bank list does not load, or the app loses connection mid-payment and the charge is rejected. During an EPM outage the payment run can also die after the bank took the money. Close the app, wait, then check the payment history before paying again. A settled payment shows there anyway.
Can you report street damage from the app?
Yes. The app takes reports of damage in public spaces and suspected service fraud. It also lists gas station points for vehicles and sends alerts the company publishes. Office appointments for in-person help book from the same menu.
Common EPM Problems and Fixes
App payment faults lead the EPM reports by a wide margin. Start with the one that matches your screen.
Payment fails and the bank list never loads
Close the app fully and reopen it on a strong connection before paying. If the bank list still hangs, pay from the Oficina Virtual on the web instead. Never start a second payment while the first shows as in process.
Login code for the app arrives late
The app asks for a fresh code on each sign-in, and codes lose value fast. Ask for one code and wait for it, since a second request kills the first.
Bills only found by contract number
The app searches bills by contract, not by address. Find the number at the top of any paper or PDF bill for the home.
App asks you to sign in on every visit
Allow the app to keep its data in the phone storage settings. A battery saver that wipes app data also wipes the session.
Factura web screen pays but does not show the bill
That screen is a payment run, not a bill viewer. To read the bill itself, open the bill copy from the contract view in the app or the portal. The copy shows consumption and charges line by line.
Having a problem with EPM?
Comments are public and help others understand the issue.
Frequently Asked Questions
How do I pay my EPM bill in the app?
Open the contract, pick the open bill and start the payment. Choose your bank or card on the gateway screen and confirm.
What do I need to link a contract to my EPM account?
You need the contract number printed on the bill for that home. Enter it once in the app or the portal and the contract stays linked. One user can hold several contracts for different properties.
Is EPM down if the website works but the app does not?
Yes, that split means the app route is down while the portal stands. Pay and check bills on the web meanwhile. Reports here show whether other customers hit the same app fault today.
When does a PSE payment show on my EPM account?
PSE payments apply as soon as the bank confirms them, usually within the same session. The payment history is the proof screen to check. Keep the gateway receipt until the payment lists there.
Can I download a copy of my EPM bill?
Yes. The contract view offers a copy of each bill as a file. It carries the same data as the printed bill, including the payment reference.
Why does the app ask for a code every time I open it?
The app treats each visit as a new sign-in and sends a fresh code. It is a safety rule of the current build, not a fault on your account.