Last updated: November 10, 2026
Is EPAL down? User reports show problems with EPAL
EPAL supplies water to Lisbon homes and firms, and its digital desk runs on epal.pt and in the myAQUA app. Clients send meter readings, read bills, track daily use with waterbeep and report leaks or supply cuts from the same account.
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EPAL problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where EPAL reports are coming from in the last 24 hours.
No problem locations to show yet. EPAL looks fine right now. Locations appear here as soon as users submit reports.
Latest EPAL user reports
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EPAL outage history
The live report status for EPAL, updated as reports come in.
Good news. EPAL has no reported problems right now. If it is not working for you, report it above and your report will appear here.
EPAL uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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EPAL on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying EPAL is down. Checked 9 November 2026, 5:51 PM PKT.
Quiet right now. Nobody on Bluesky is saying EPAL is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is EPAL down right now?
EPAL is working fine at the moment. The EPAL status at the top of this page tracks sign-ins, readings and bill screens. EPAL down reports from Lisbon clients land here as they arrive. A real fault shows as a cluster of fresh reports, not one lone complaint.
On a normal day the reports name a single tool, often the myAQUA app or one page on epal.pt. When app, site and reading lines fail together, the fault sits inside the service.
Is EPAL down for me or everyone?
Try myAQUA on your phone and EPALnet on a computer with the same account. If the desk signs you in on one screen only, your account is fine and one build carries the fault. If both doors stay shut while reports climb on this page, the problem rests with EPAL for everyone.
Reading validation inside myAQUA, step by step
Sending a reading in myAQUA starts with your entity code and the digits on the meter. The app checks the new value against your past use at once. A reading far above your normal pattern gets flagged before it lands on the account.
That check keeps wrong digits out of the bill. Fix the digits, send again, and the reading joins your history list.
What the waterbeep screen shows about your use
waterbeep draws your daily water use as a simple chart inside the account. A sudden jump on one day often points to a leak or a tap left open. Quiet days sit flat, so odd spikes stand out fast.
Where supply cut notices appear first
Planned work and burst pipes appear as notices in myAQUA and on epal.pt, with the area and a restore time. A cut with no notice and no works nearby is rarely an EPAL outage at network level. Check your building valve and ask a neighbour before you file a fault.
Can two homes sit under one EPAL account?
One myAQUA account holds several contracts, so a second home or a rented flat joins the same sign-in. Each address keeps its own readings, bills and alerts. Pick the right address before you send a reading, since a value sent to the wrong contract is hard to undo.
Common EPAL Problems and Fixes
Most EPAL trouble sits in the reading form, the sign-in or an old myAQUA build. The fixes below walk through those screens one fault at a time, from rejected readings to expired payment references.
Bring back a myAQUA sign-in that loops
Close myAQUA fully and open it again. If the loop holds, sign in through EPALnet on a browser and end old sessions from the account page. A cleared session frees the app sign-in on the next try.
Fix a meter reading the app refuses
Read the meter again and type only the black digits, not the red decimal ones. Check the value against your last bill, since a lower number fails the check. Send once more inside the reading window on your bill.
Find a bill that never reached the account
Open the billing list and set the view to all bills, paid and open. Bills for a second address hide under that contract, so switch address first.
Restart waterbeep charts that froze
Pull the waterbeep screen down to refresh the chart. New readings feed the chart after the bill cycle moves, so a flat line after a fresh reading is normal. A week of flat lines points to a stuck meter feed.
Get a fresh Multibanco payment reference
Expired references block payment at cash machines and in homebanking. Open the open bill in your account and ask for a new reference on that screen. The fresh pair of numbers replaces the old one at once.
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Frequently Asked Questions
How do I send a meter reading in myAQUA?
Open myAQUA, pick the right contract, and type the black digits from the meter. The app checks the value against your past use and confirms the reading in your history.
Why does myAQUA reject my reading as too high?
The app compares each reading with your normal use. A value far above that pattern gets held for a second look. Check the meter once more, since one wrong digit is the usual cause.
Where do I find my EPAL payment reference?
The entity and reference numbers sit on the bill itself and on the open bill screen inside your account. An expired reference can be swapped for a fresh one on the same screen.
What is waterbeep inside the EPAL account?
waterbeep is the use tracker inside the EPAL account. It charts daily water use per contract and helps spot leaks early. A sharp jump on a quiet day is the sign to check taps.
Can I pay an EPAL bill with MB Way?
Yes. The open bill screen offers MB Way next to the Multibanco reference. A phone prompt asks you to confirm, and the bill shows as paid in the account list after.
Does EPAL warn me before a planned supply cut?
Yes. Planned work appears as a notice in myAQUA and on epal.pt, with the area and a restore time. Reading alerts and cut notices use the contact details on your contract.