Last updated: November 10, 2026
Is EKZ down? User reports show no current problems with EKZ
EKZ runs the myEKZ portal, where around 150,000 customers track electricity use by day, month, and year. The portal holds bills, a cost forecast under Tarif, payment checks, and move reports. Solar owners compare self-use with feed-in and download tax documents there.
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EKZ outage history
Our latest check and the live report status for EKZ.
✓ Our latest check (9 November 2026, 2:11 AM PKT): ekz.ch answered normally in 237 ms.
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EKZ uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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EKZ on social media
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Posts on Bluesky saying EKZ is down. Checked 9 November 2026, 10:01 PM PKT.
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Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is EKZ down right now?
Reports on this page track the EKZ status of the myEKZ portal at my.ekz.ch. EKZ down reports grow when sign-in fails. The consumption view stays empty and bill pages stop loading for many Zurich-area households at the same time then too.
The portal mixes live account data with meter feeds that arrive in steps, so name the exact screen that fails. A dead login page means something else than a working login with an empty chart. That detail speeds up the right fix.
Is EKZ down for me or everyone?
Open my.ekz.ch on your phone through mobile data while the computer uses home Wi-Fi. If the portal loads on one route only, your other network or browser is the block. If the login fails on both, the fault is broader and other customers are stuck too.
What do I need to register for myEKZ?
Registration asks for your email, a password, your customer number, and your consumption-point number. Both numbers sit on your EKZ bill. The pair ties the login to the right meter, which matters in buildings with many flats.
One wrong digit in the consumption-point number is the classic reason a new account shows no data. Compare the entry with the bill line by line before you retry. The portal will not guess which meter belongs to you.
How does the cost forecast in myEKZ work?
The Tarif area turns your past use into a cost forecast for your current product. It helps you judge a product change before you commit. The forecast updates as new meter data lands, so a reading you just sent sharpens the next estimate.
Can I ask for more time to pay a bill in myEKZ?
Yes, the portal lets you request a payment deadline extension or an installment plan on an open bill. You can also check whether a payment has arrived. During an EKZ outage these bill tools pause too, so wait and retry once the portal responds again.
Is myEKZ also for solar owners and shared solar?
Yes, solar owners use myEKZ to compare self-use against feed-in and to download tax documents. Shared solar under Eigenstrom X runs through invites inside the same portal. Local energy communities also register there.
Common EKZ Problems and Fixes
Most myEKZ trouble comes from the two registration numbers, a stale session, or meter data that lands in steps. These checks sort the frequent cases.
New account shows no consumption at all
Compare the customer number and consumption-point number in your profile with the numbers on your newest bill. A single swapped digit links the login to no meter. Correct the wrong entry, then sign out and back in to fetch your data.
Chart stops weeks before today
Check the last reading date under the chart before you assume a fault, since meter data arrives in steps. Send a manual reading if the portal offers it for your meter type. A chart frozen past a new bill points at a feed problem.
Bill page loads as a blank sheet
Pull the bill as a download and open it in a PDF reader rather than the in-browser view. Portal PDFs often fail in preview add-ons while the file itself is fine. If the file is empty too, fetch it again after a fresh sign-in.
Move report form loses your entries
Fill the form in one sitting and send it before opening other portal pages, since the form drops entries when the session idles. A lost form leaves no record behind.
Login page loops back without an error
Delete the cookies for ekz.ch and open the portal from the main site link rather than a stored bookmark. A loop with no message is typical of a dead session cookie. Signing in after the cleanup normally lands on the start page.
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Frequently Asked Questions
What do customers manage inside myEKZ?
Customers manage consumption views, bills, cost forecasts, and move reports inside myEKZ. Around 150,000 customers use the portal. Registration needs your customer number and consumption-point number from a bill.
How does myEKZ registration work?
Create the account with your email and a password, then add your customer number and consumption-point number. Both numbers are printed on your EKZ bill. The portal shows data once the numbers match your meter.
Can I choose email bills instead of paper in myEKZ?
Yes, the billing settings let you pick email delivery or keep paper. The choice applies to later bills. You can switch back in the same settings area.
Does myEKZ show whether my payment arrived?
Yes, the bill view shows the state of each bill, including arrived payments. Open the bill in question to see its current state. Fresh payments can take a short while to appear.
Where do solar owners find their tax documents?
Solar documents sit inside myEKZ with the feed-in data of your plant. Download the yearly statement from that area for your tax return.
Is a move report in myEKZ enough, or must I call?
The online move report in the portal covers the move for most households. Fill it in one sitting and keep the confirmation. EKZ contacts you through the portal if a detail is missing.