Last updated: November 10, 2026
Is EDF Energy down? User reports show no current problems with EDF Energy
EDF Energy supplies gas and electricity to homes across the country. Its MyAccount website and app handle bills, meter readings, payments and the Energy Hub usage graphs.
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EDF Energy problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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Most reported locations
Where EDF Energy reports are coming from in the last 24 hours.
No problem locations to show yet. EDF Energy looks fine right now. Locations appear here as soon as users submit reports.
Latest EDF Energy user reports
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EDF Energy outage history
Our latest check and the live report status for EDF Energy.
✓ Our latest check (10 November 2026, 12:50 PM PKT): edfenergy.com answered normally in 105 ms.
Good news. EDF Energy has no reported problems right now. If it is not working for you, report it above and your report will appear here.
EDF Energy uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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EDF Energy on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying EDF Energy is down. Checked 8 November 2026, 5:01 PM PKT.
Quiet right now. Nobody on Bluesky is saying EDF Energy is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is EDF Energy down right now?
EDF Energy is working for most customers right now, with no sign of a wide problem.
The EDF Energy status on this page comes from live reports sent in by customers. When reports climb, MyAccount and the app are usually struggling together. A calm chart means logins, readings and bills are flowing as normal.
Is EDF Energy down for me or everyone?
Reports from many areas at once point to a wider EDF Energy outage, not a fault with your setup. If the app fails but the website works, the fault sits in the app alone. When both fail, sit tight and wait for the service to settle.
MyAccount logins and the ten minute reset link
Most login faults trace back to the password or the email on the account. A reset link lasts only ten minutes, so an old link fails like a wrong password. New accounts also stay dead until the verification email is clicked.
Clearing cookies or using a new device can trigger a one-time code by email. That code also has a short life, so type it in straight away. If the login page itself will not load, the fault is wider than your details.
Maintenance messages and deadline day crashes
At times the whole site closes for essential maintenance work. It has also buckled on the busiest reading days, with pages loading but refusing every reading sent. During those spells the app fails in the same way.
Energy Hub graphs that stop updating
Energy Hub turns smart meter readings into usage graphs inside your account. When readings stop arriving, the graphs freeze and stop at the same day. Moving home can break the link too, since the hub needs a fresh profile for the new address.
Readings, balances and bills in the app
The app takes readings by form or by a photo of the meter. Balances and bills sit in the same account, so a login fault hides all three at once. Users on older prepayment meters cannot use the app at all, which is a limit, not a fault.
Common EDF Energy Problems and Fixes
Most MyAccount faults clear with the steps below, starting with the login itself.
Your reset link says it has expired
Ask for a fresh link and use it at once, since links die after ten minutes. Check spam and junk if the email does not show. Make sure you reset with the same email you registered with, or no email arrives.
You registered but still cannot log in
Open the verification email and click the link, since the account stays inactive until you do. Then sign in with the email on that account, not an older one. If it still fails, reset the password and try once more.
The login page will not load or accept text
Clear your browser cache and cookies, then reload the page. Try a different browser, or switch to the app on your phone. A page that fails on every browser points to a fault on the EDF side.
Your Energy Hub has stopped updating
Check that your smart meter still sends readings, since the hub stops without them. If you moved home, build a new energy profile for the new address in MyAccount. Give it a few days, then report it from the help section.
The site refuses your meter reading
Type the numbers exactly as they show and skip digits after the point. Try the app photo route, which reads the meter for you. On very busy days, note the reading and send it later when the site calms down.
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Frequently Asked Questions
Is the EDF app down or is it just my account?
If the website fails in the same way, the fault sits with the service. Reports on this page show whether other customers are hit at the same time. When reports stay low, the problem likely sits with your login or device.
Why does my password reset link stop working?
The link only lives for ten minutes, for safety. After that it fails like a wrong password. Ask for a new link and use it straight away, before it dies too.
How can I send a reading while MyAccount is down?
Try the app, since it can stay up when the website is down. You can type the reading or send a photo of the meter. If both fail, note the reading and send it once the service is back.
What makes Energy Hub stop updating?
The hub needs readings from your smart meter to build its graphs. If the meter stops sending, the graphs freeze. A house move also breaks the link until you make a profile for the new home.
Does the app work with every meter type?
No, the app does not cover older prepayment meters that are not smart. Those accounts stay off the app by design. Smart meter accounts get the full app, with readings, bills and Energy Hub.
Can I use the app and MyAccount with one login?
Yes, the app takes the same login and password as MyAccount. Register once on either one and both open. If a new device asks for a code, enter it at once, since codes die fast.