Last updated: November 10, 2026
Is DeUna down? User reports show no current problems with DeUna
Deuna turns your phone into a payment wallet for shops, friends and family transfers. A Cuenta Deuna opens as you register, and the home screen carries your balance, Recargar and your own QR code. Whenever DeUna down chatter grows, this page tracks DeUna status from live user reports through the day.
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DeUna problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate DeUna over the past 3 months?
Most reported locations
Where DeUna reports are coming from in the last 24 hours.
No problem locations to show yet. DeUna looks fine right now. Locations appear here as soon as users submit reports.
Latest DeUna user reports
No reports yet — be the first to report a problem above.
DeUna outage history
The live report status for DeUna, updated as reports come in.
Good news. DeUna has no reported problems right now. If it is not working for you, report it above and your report will appear here.
DeUna uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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DeUna on social media
An early signal from outside our site, watched in rotation.
The first check for DeUna is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is DeUna down right now?
The DeUna status board above pools DeUna down reports from shoppers and sellers together. It watches the app end to end, from sign-in to the shop QR scan. Green means payments and charges clear as usual. Red means the app side is struggling and retries will likely fail.
Reports rise when the scanner slows at busy shop hours. Sellers write in when their charge QR stops reading on buyer phones.
Is DeUna down for me or everyone?
Work out the basic split: is DeUna down for me, or does the whole network feel it? Scan a shop code with a friend phone beside yours and compare. If both scans fail, the fault is shared and waiting is the fix.
Paying in shops by scanning a Deuna QR code
At the till, open the app and point the scanner at the shop Deuna code. The shop name and the amount appear before you confirm. Payment leaves your Cuenta Deuna at once and the shop sees it right away. Keep the success screen until the seller nods.
The code also works from a printed sign at small shops and market stalls. Dim light and cracked plastic covers cause most failed reads. Step closer, shade the code with your hand and hold the phone still.
How does charging with your own QR or link work?
Open Cobrar to show your personal QR code to the person paying you. For remote buyers, send a personal payment link from the same section. The money lands in your wallet once the buyer confirms on their side.
What does an offline payment need to go through?
The app advertises payments and charges with no mobile data at all. A prior payment history with that shop helps the offline route accept the send. During a DeUna outage, even offline sends can sit unsynced for a while. Let the app connect later and check each offline move posted.
Can Deuna Jóvenes accounts do the same tasks?
The Jóvenes version serves younger users with a shorter menu. Reviews from young users note missing service payments, outside transfers and cash withdrawal. Those gaps are by design, not a fault on the phone.
Common DeUna Problems and Fixes
Deuna faults usually sit in the face check, the QR scanner or the top-up flow. Find the one you hit below and work its steps.
Face check rejects you after a phone change
New phones need a fresh face enrolment before sign-in works again. Stand in bright light, hold the phone at eye level and remove glasses for the scan. If the check still fails, use the email validation route at sign-in.
Recargar button keeps your balance at zero
Recargar pulls money from your Banco Pichincha accounts into the wallet. Pick the source account again and confirm the amount on the summary screen. If the balance stays at zero, check whether the source debit left.
Unique payment code expires before you pay
Buying codes in the linked shop flow live for a short window only. When one expires, ask for a fresh code with the new code option. Pay at once after the new code appears, since the window restarts short.
Movements filter hides recent payments
Clear the filter and set the widest range the screen offers. Recent payments sort to the top once the filter resets. If a payment still hides, pull the list down to force a fresh sync.
Exit button in the app does not respond
Some users report no clear way out of the app from the main screen. Use your phone back gesture twice, or close the app from the recent apps list.
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Frequently Asked Questions
How do I register in the Deuna app?
Download the app and pick the new user route on the first screen. Enter your national ID number, build your clave Deuna and validate your identity. A Cuenta Deuna opens at once as part of the sign-up.
What do I need to pay in a shop?
You need balance in your Cuenta Deuna and the shop Deuna code at the till. Scan the code, check the amount and confirm with your clave or face check. The seller sees the payment on their side right away.
Is charging with a payment link safe to use?
The link comes from your own Cobrar section inside the app. Share it only with the person who owes you the payment.
Can I send money to someone without the app?
You can send to bank accounts of people who hold no wallet. Pick the bank account route and enter their account data. App users instead receive at once through their cell number.
Does Deuna work for my small shop?
Deuna Negocios gives shops a charge profile with its own QR code. Print the code from your profile and place it where buyers can scan it. Charges land in the business wallet and show in its movement list.
Where do I find my own QR code?
Your code sits in the Cobrar section and in your app profile. Show it on screen for in-person charges, or print it for your shop counter.