Last updated: November 10, 2026
Is CLP down? User reports show no current problems with CLP
The CLP Power app puts electricity bills, consumption history and move-in requests for Kowloon and the New Territories in one CLP One account. Households check here first when CLP down worries start during a stormy night. Live CLP reports from account holders across both districts build the picture on this page.
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CLP problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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Most reported locations
Where CLP reports are coming from in the last 24 hours.
No problem locations to show yet. CLP looks fine right now. Locations appear here as soon as users submit reports.
Latest CLP user reports
No reports yet — be the first to report a problem above.
CLP outage history
The live report status for CLP, updated as reports come in.
Good news. CLP has no reported problems right now. If it is not working for you, report it above and your report will appear here.
CLP uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get CLP down alerts
Leave your email and we will tell you when CLP is having problems, and when it is back up. No spam.
CLP on social media
An early signal from outside our site, watched in rotation.
The first check for CLP is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is CLP down right now?
Open this page for the live CLP status picture and fresh CLP down reports from households in Kowloon and the New Territories. Reports spike when the app login freezes or bill screens spin without loading.
Compare your screen with a second device on home Wi-Fi and on mobile data. If the CLP Power app opens on one and fails on the other, the fault follows that device. If both stall at the same step, other account holders likely hit the same wall.
Is CLP down for me or everyone?
Ask a neighbour in the same building to open the app before you reset anything. Two homes failing together hints at a wider fault in your district. Your home alone failing, while lights and power stay normal, points to the account, the app copy or your connection.
How the Consumption screen shows smart meter use
The Consumption tab lists bill periods going back over past bills, with units used for each one. Smart meter homes also get daily totals and hourly readings from recent days. Warm weather notes sit beside the figures, since air conditioning pushes summer use up fast.
Tap a bill period to compare it with the same stretch in your older bills. A sudden jump with no new appliance at home is worth a closer look.
What to check in the eBill and payment history
The eBill screen shows the amount due, the due date and a full breakdown of charges. Payment history lists settled bills paid by FPS, PPS, AlipayHK or WeChat Pay HK.
When outage and restoration notices appear in the app
Supply notices land in the app when work or a fault affects your building or street. The notice names the affected area and gives the expected restoration time when crews know it. During a wide CLP outage, that notice screen is the first place to recheck. Push alerts also flag new bills and sharp rises in daily use.
Using Domeo points and Power Connect rewards
Domeo sits inside the same app, turning eService steps and Power Connect actions into points. Points swap for home goods and offers inside the Domeo eShop. Recheck the Domeo balance after signing in again with your CLP One login.
Common CLP Problems and Fixes
Most CLP app trouble sits in sign-in, bill screens or smart meter data. Start with the screen named in your error, then work down this list.
CLP One sign-in rejects a correct password
Close the app fully, reopen it and type the password slowly by hand. Clear saved logins in your browser if the web version fails too.
Consumption tab shows a blank chart
Pull the chart down to refresh, then switch from daily view to bill view. Smart meter hourly data needs a linked meter on the account. Log out, wait a short while and sign back in to reload the meter feed.
Bill payment spins at the bank step
Stay on the payment screen until the bank app returns you to CLP. Check payment history before paying again, since a slow bank reply can hide a finished payment.
Move-in request shows no progress
Open the Move-in service and read the status line under your application. Missing address proof or meter photos pause the request without a clear alert. Upload the missing file in the app, then watch for the confirmation message.
Outage alerts never arrive on your phone
Open phone settings and allow notifications for the CLP Power app. Inside the app, check that bill and supply alerts stay switched on. Add your current mobile number to the account so text notices reach you too.
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Frequently Asked Questions
Why does the CLP app log me out so often?
Long gaps between visits end the session for safety. Sign in again with your CLP One details and turn on biometric login.
How can I see hourly electricity use at home?
Smart meter homes open the Consumption tab and pick the hourly view. Readings cover recent days and update with a short delay. Homes without a smart meter see bill period totals instead.
What should I do if my eBill never shows up?
Check the eBill screen first, since paper bills stop once eBill starts. Look in your spam folder for the alert email. Then confirm the email address saved in your CLP One account.
Can I settle a CLP bill that belongs to my mother?
Yes, the app lets one login settle bills for linked family accounts. Open the bill list, pick the right account number and pay as usual. Check the address line before you confirm payment.
Where do I report flickering lights at home?
Use the supply fault contact route in the app and describe the flicker pattern. Note if neighbours share the same flicker. Keep the report reference so you can quote it on a follow-up call.
Does restarting the app fix a frozen bill screen?
Often it does, since a frozen screen is usually a stale session. Force close the app, reopen it and sign in fresh. If every user reports the same freeze, wait for the service to recover.