Last updated: November 10, 2026
Is CFE down? User reports indicate possible problems with CFE
CFE is the federal electricity utility of Mexico. Its cfe.mx portal and the CFE Contigo app let households check the balance on the service number. They also download the bill, pay by card, and report a power failure with a tracking folio.
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CFE uptime and reports
Live report counts and the day by day record for the last 30 days.
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Last 30 days, day by day: 12 October 2026 to 10 November 2026
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Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is CFE down right now?
Begin with the CFE status board when the app refuses to load your balance. A spike of CFE down reports from other households signals a platform-wide fault. A silent board means the snag lives in your account data or connection.
Bill release days and storm nights hammer the app at once. Balance screens spin, payments hang on processing, and folios fail to load. The portal and the app share account data, so both can glitch together.
Is CFE down for me or everyone?
Open the portal on a computer after the app fails on your phone. The same error in both places points to a CFE outage at the platform. One working route settles the is CFE down for me question with your device or session.
What can you do inside CFE Contigo?
The app shows the balance and cut date for each service number you register. You can download the bill as a file, check past bills, and review your consumption history in kilowatt-hours. A small traffic-light view flags which tariff band your use falls into. A consumption graph breaks your use into day parts, so heavy hours stand out at a glance.
Payment runs by bank card inside the app, with an option for recurring charge. Loyalty points from one big bank also pay the bill there.
How do outage reports work in the CFE app?
The failure report form ties the report to your service number and address. The app returns a folio and shows its stages, from received to crew on the way. A final stage marks the service as restored on your screen.
Where does the electronic CFE bill arrive?
The electronic bill option sends the document to your email instead of paper. Activation lives in the app and portal account settings. A notice also lands in the app when a new bill issues, even before the email arrives.
Can you pay a CFE bill for another address?
Register each service number under the same account to manage several homes. The balance screen switches between numbers with one tap. Payments apply to the number you pick, so check it before you confirm.
Common CFE Problems and Fixes
Most CFE faults sit in the service number, a pending bank charge, or the app session. Work through the fixes below in order, and recheck the account after each step.
Fix a CFE service number the app rejects
Copy the RPU digits from the top of a paper bill. Type all twelve digits with no spaces or dashes. Remove old numbers you no longer use from the account.
Download a CFE bill PDF that fails
Try the portal on a computer when the app download stalls. Check that the bill period shows as issued first. Clear the app cache and pull the file again.
Clear a CFE payment stuck on processing
Wait before you retry, since a second charge can duplicate the first. Check your bank app for a pending hold. Keep the folio or receipt the screen shows at the end.
Track a CFE outage folio that never moves
Confirm the report ties to the right service number. Refresh the folio view after an hour or two. Call the 071 line when the stage stalls for a full day.
Correct a CFE balance that looks wrong
Compare the app balance against the newest paper bill. Check that no second service number hides in the account. Report the mismatch from the app help area with your folio.
Having a problem with CFE?
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Frequently Asked Questions
How do I check my CFE balance online?
Sign in to CFE Contigo or the portal and pick your service number. The balance and cut date sit on the main account screen. Past bills live in the billing history. The portal shows the same screen without the app installed.
Where do I find my CFE service number?
The RPU sits at the top of every paper bill. It has twelve digits and identifies your home contract. The app also shows it inside each registered service.
Can I pay my CFE bill with a card in the app?
The app accepts bank cards at the payment step. You can also set a recurring charge for each period. A receipt stays in your payment history.
How do I report a power failure to CFE online?
Open the failure report inside the app and confirm your address. Send the report and keep the folio it returns. The app shows the repair stages until service returns.
Why did my CFE electronic bill stop arriving?
A full inbox or a spam filter can block the message. Check the email saved in your account settings. Download the same bill from the billing history meanwhile.
Does the CFE app work for several homes?
One account holds several service numbers. Add each RPU from its paper bill. Switch between homes on the balance screen before you pay.