Last updated: November 10, 2026
Is Capterra down? User reports indicate possible problems with Capterra
Capterra is a software review directory where buyers compare tools and read verified user reviews. Vendors list products, collect reviews, and reach buyers who are ready to choose software.
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Capterra problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Capterra over the past 3 months?
Most reported locations
Where Capterra reports are coming from in the last 24 hours.
No problem locations to show yet. Capterra looks fine right now. Locations appear here as soon as users submit reports.
Latest Capterra user reports
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Capterra outage history
The live report status for Capterra, updated as reports come in.
Good news. Capterra has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Capterra uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Capterra on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Capterra is down. Checked 9 November 2026, 2:10 PM PKT.
Quiet right now. Nobody on Bluesky is saying Capterra is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Capterra Down Right Now?
No, Capterra is up and loading normally right now. Search, product pages, and review forms are all working as expected.
If your review is missing or a page feels stuck, moderation queues are the usual reason. The chart above shows the live Capterra status from user reports.
Buyers and vendors across many countries feed the reports shown here. A calm chart means the directory is behaving for most visitors right now.
Is Capterra Down for Me or Everyone?
Look at the report graph above before anything else. Heavy reporting suggests a wider Capterra outage affecting many users. Light reporting means your issue is local to your account or review.
Reviews pass through checks for quality and authenticity before they appear. That wait is a process, not a fault. The sections below explain each common delay.
Think about when the problem started for you. Issues that began right after submitting a review usually belong to moderation, not to the live site.
Why Is My Capterra Review Not Showing?
Every review is read by a moderation team before it goes live. That check confirms the review is genuine, detailed, and written by a real user of the product.
Reviews can wait several business days during busy periods. You get an email when the review is published or when the team needs changes.
Why Did My Review Get Rejected?
Short or vague reviews fail the quality bar most often. Reviews copied from other sites, or written by someone linked to the vendor, are also refused.
A rejected review email explains the broad reason. Rewrite with real detail about your own use, then submit it again as a fresh review.
Why Is My Gift Card Missing?
Gift cards follow published reviews, never submissions alone. The card is sent after moderation approves the review, and delivery can take further days.
Check the email used for the review, including spam. Cards are digital and arrive by email, so a typo in the address loses them.
Why Can’t I Find a Product on Capterra?
Products get renamed, merged, or retired as vendors change their lineups. A search under the old product name then returns nothing useful.
Try the vendor name instead of the product name. Merged listings keep their reviews under the surviving product page in most cases.
Common Capterra Problems and Fixes
Review Stuck in Moderation
Wait out the normal review window before contacting support. Submitting the same review twice only slows the queue down.
Login Not Working
Try the email and password option instead of a social login button. Reset the password if an old saved one keeps failing.
Search Shows No Results
Broaden your filters and check spelling of the product name. Very narrow category and pricing filters often return empty lists.
Profile Changes Not Saving
Save one section at a time and avoid special characters in text fields. Log out and back in if the save button stops responding.
Review Link Expired
Ask the vendor or the Capterra team for a fresh review link. Old campaign links stop working after their window closes.
Having a problem with Capterra?
Comments are public and help others understand the issue.
Frequently Asked Questions
Why is my Capterra review not published?
It is likely still in moderation, where staff check quality and authenticity. Most reviews clear within a few business days of submission.
How long does Capterra take to approve a review?
Approval often takes two to five business days. Busy periods and reviews needing extra checks take longer.
Why was my Capterra review rejected?
Common reasons are thin detail, copied text, or a link between the reviewer and the vendor. The rejection email gives the general cause.
Do you get paid for Capterra reviews?
Some campaigns offer a gift card for approved reviews. Payment only follows publication, and only for campaigns you joined through an official link.
Why did I not get my Capterra gift card?
The review may still be in moderation, or the card email landed in spam. Confirm the review shows as published first.
How do I edit a review on Capterra?
Log in and open your review from your profile area. Published reviews can be updated, and edits pass moderation again before going live.