Last updated: November 10, 2026
Is BPI down? User reports show no current problems with BPI
BPI is the Bank of the Philippine Islands, serving customers through the BPI app and BPI Online on the web. Clients check balances, move money by InstaPay and PESONet, pay bills, use QR Ph and approve transactions with Mobile Key.
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BPI problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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Most reported locations
Where BPI reports are coming from in the last 24 hours.
No problem locations to show yet. BPI looks fine right now. Locations appear here as soon as users submit reports.
Latest BPI user reports
No reports yet — be the first to report a problem above.
BPI outage history
Our latest check and the live report status for BPI.
✓ Our latest check (9 November 2026, 12:20 PM PKT): bpi.com.ph answered normally in 983 ms.
Good news. BPI has no reported problems right now. If it is not working for you, report it above and your report will appear here.
BPI uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Leave your email and we will tell you when BPI is having problems, and when it is back up. No spam.
BPI on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying BPI is down. Checked 9 November 2026, 9:58 PM PKT.
Quiet right now. Nobody on Bluesky is saying BPI is down.
- @rainandcheese.bsky.social 15 Jul, 9:09 AM PKT
ig bpi is down again ughhh
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is BPI down right now?
Try signing in to read the live BPI status, and compare the result with BPI down reports from other customers this hour. A bank-wide problem blocks many people at the same step, from login to transfers. If a family member signs in fine elsewhere, your device carries the fault.
In a full outage the app stops at the login screen, balances refuse to load and transfers hang mid-send. Smaller faults look local: one late PIN, one rejected biller payment, or one stale account.
Is BPI down for me or everyone?
Test BPI Online in a browser while the app struggles, and try the app again on mobile data instead of Wi-Fi. One working channel means the other needs the fix on your side. If every channel fails and reports spike, the outage sits with the bank.
Moving money with InstaPay, PESONet and QR Ph
The app sends money to other BPI accounts and to other banks through InstaPay for instant transfers and PESONet for batch sending. Receiving through InstaPay also works with a linked mobile number or email.
QR Ph turns payments into a scan at stores and between people. Generating your own QR code lets a sender pay you without typing account details. A wrong linked account behind your number sends money astray, so check the link after any account change.
Mobile Key approvals and one-time PIN codes
Mobile Key approves sensitive transactions inside the app with your PIN or biometrics instead of a texted code. Other steps still use a one-time PIN sent to your registered mobile number. A changed SIM or an outdated registered number is the usual reason codes never land.
Paying bills, topping up load and managing cards
Bills payment covers utilities, telcos, schools and hundreds of billers. The app also sells prepaid load, manages card controls and shows credit card balances. A BPI outage can freeze one biller while the rest still works, so test a second task first.
Statements, receipts and account history in the app
Account history lists recent debits and credits, while statements of account download as files for records and applications. Transaction receipts confirm transfers and payments right after each task.
Common BPI Problems and Fixes
BPI errors often come from the app copy, the connection or a timed-out code. Work through the checks below before you retry a transfer, so money does not move twice. The last check is the safest fallback of all.
Force close and reopen the BPI app
A frozen launch screen often clears with a full restart. Force close the app, wait a few seconds, and open it again before you sign in.
Switch between Wi-Fi and mobile data
The app can show an unstable connection error on a weak or crowded network. Move between Wi-Fi and mobile data, then repeat the sign-in once. A clean login on the second network proves the first was the problem.
Update the app before you sign in again
Old app versions break when the bank changes its sign-in or approval flow. Install the newest BPI app, then sign in with your usual username and password.
Check the registered number for the one-time PIN
Codes go only to the mobile number registered with the bank. Confirm that SIM is in the phone, has signal, and is not blocking bank messages. If you changed numbers, update the registered number through the bank.
Use BPI Online on a browser when the app fails
The web channel at BPI Online carries the same accounts, transfers and bills payment. Sign in there to finish urgent tasks while the app is down. Do not repeat a transfer until its status shows in history.
Having a problem with BPI?
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Frequently Asked Questions
How do I reset my BPI online banking password?
Use the forgot password flow on BPI Online or start from the app sign-in screen. The bank verifies you with a product you hold and a one-time PIN, then you set a fresh password.
Why is my incoming InstaPay transfer not in my account?
Check that the sender used the right account number or your currently linked mobile number or email. An old link can point transfers at a replaced account. If details are right, keep the sender’s receipt for the bank trace.
What is Mobile Key in the BPI app?
Mobile Key is the in-app approval tool for transactions needing extra confirmation. You approve with your PIN or biometrics on the registered device. It must be active on the device you use for banking.
Can I open a BPI account fully online?
Yes. The app and website offer online account opening with ID checks and a selfie-style verification. The new account appears in your online banking once the application clears.
Where do I download my statement of account?
Open the account in the app or BPI Online and choose its statements section. Pick the statement period and tap download to save the file.
Does the BPI app work on a rooted phone?
No. For security, the BPI app refuses to run on rooted devices and shows a message about it. Use an unrooted phone or the BPI Online website instead.