Last updated: November 9, 2026
Is Box down? User reports show no current problems with Box
For many people, Box is part of the daily routine. If Box will not load, find out here whether it is down or just you.
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Box problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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How would you rate Box over the past 3 months?
Most reported locations
Where Box reports are coming from in the last 24 hours.
No problem locations to show yet. Box looks fine right now. Locations appear here as soon as users submit reports.
Latest Box user reports
No reports yet — be the first to report a problem above.
Box outage history
The biggest Box outages on record, plus our latest check.
- 12 June 2025. About 2 hours. Users could log in but could not upload, download or preview their files for hours.
- 9 January 2024. About 1 hour. Most users saw slowness and failures when logging in, uploading or downloading files.
- 15 December 2023. About 4 hours. Customers could not log in or reach their files as all Box services went down.
✓ Our latest check (8 November 2026, 12:21 AM PKT): box.com answered normally in 288 ms.
Good news. Box has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Box uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 10 October 2026 to 8 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get Box down alerts
Leave your email and we will tell you when Box is having problems. One email per outage, no spam.
Box on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Box is down. Checked 8 November 2026, 5:58 AM PKT.
Quiet right now. Nobody on Bluesky is saying Box is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ An App Is Not Working? Fixes for Android and iPhone
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Box Down Right Now?
No. Right now there is no sign of a major Box outage. The website, the mobile apps, and Box Drive are all reachable for most users. If you searched for “box down” because your files will not sync, the issue is most likely on your device or network.
This page tracks the live Box status around the clock. Box is business software, so real outages are rare but hit hard when they happen. When one occurs, reports spike here within minutes. Everyday sync hiccups are not outages.
Is Box Down for Me or Everyone?
Open box.com in your browser. If the website works but Box Drive does not sync, the problem is the desktop app, not the service. If the site itself will not load, check the status graph at the top of this page. A flat graph means the trouble is local, so look at your connection and your app next.
Why Won’t Box Sync My Files?
Box Drive sometimes stops syncing without any warning. Files sit with a pending icon for hours, or new files never appear. This often happens after a computer wakes from sleep, when the sync engine fails to reconnect cleanly.
Quit Box Drive fully and start it again. That simple restart fixes most stuck syncs. Check that you have free disk space, since sync halts silently when the drive is full. If one file keeps failing, look at its name. Very long names and special characters can block uploads.
Why Can’t I Log In to Box?
Login problems on Box usually come from single sign-on. If your company uses SSO, the login redirects through your work identity provider, and that step is where things break. Personal accounts hit simpler issues like wrong passwords or expired sessions.
Try logging in on the website first. If the site works, the issue is with the app session, so log out everywhere and sign in again. For SSO users, check with your IT team whether the identity provider is having issues. Clearing browser cookies also fixes stuck login loops.
Why Are Box Files Not Opening?
File previews sometimes show an error instead of the document. This hits large PDFs, design files, and videos most often. The preview service renders files on Box servers, so a slowdown there looks like a broken file on your end.
Wait a few minutes and refresh the page. If the preview still fails, download the file and open it locally. The file itself is usually fine. Report the preview error to your admin if it happens on many files at once.
Why Is Box So Slow Today?
Box can feel slow when you upload many large files at once or when your office network is congested. The web interface also drags with folders that hold thousands of files. This is rarely a Box outage. It is usually bandwidth or an overloaded browser tab.
Upload large files in smaller batches. Close other heavy tabs while you work in Box. If your whole office is slow, ask IT to check the network before blaming the service.
Common Box Problems and Fixes
Box Drive sync is stuck
Quit Box Drive completely and relaunch it. Check free disk space. Rename files with very long names or odd characters.
Login keeps looping
Clear your browser cookies and try again. SSO users should check with IT whether the identity provider is down.
Upload fails halfway
Check the file size against your plan limits. Use a wired connection for very large files, and split huge uploads into parts.
Shared link shows an error
The link may have expired or its permissions changed. Ask the owner to resend a fresh link with the right access level.
Mobile app crashes
Update the app to the latest version. If crashes continue, reinstall the app and sign in again.
Having a problem with Box?
Comments are public and help others understand the issue.
Frequently Asked Questions
How can I edit a Box file that is locked by someone else?
Box locks a file while another person has it open in an Office app or in Box edit mode. A closed app that did not shut down cleanly can hold the lock. Ask the person shown on the file to close it, and the lock clears soon after.
Why is Box sync not working?
A stuck sync engine is the most common cause. Quit and relaunch Box Drive, check disk space, and look for problem file names.
How do I fix a failed Box upload?
Check file size limits on your plan, use a stable connection, and try uploading in smaller batches.
Why can’t I open a shared Box link?
The link may be expired or set to restricted access. Ask the sender for a new link with the correct permissions.
Is Box Drive better than the web app?
Box Drive is better for daily work with files, since it feels like a local folder. The web app is better for sharing links and quick previews.
What is the Box file size limit?
Limits depend on your plan. Business plans allow very large files, while free and basic plans cap sizes much lower. Check your plan details in account settings.