Last updated: November 10, 2026
Is Billa down? User reports show no current problems with Billa
Billa runs its Czech grocery e-shop on billa.cz, part of the REWE Group, where shoppers order food and household goods for home delivery. The Billa app carries the same catalogue plus the digital Billa Bonus Club card, leaflets and shopping lists.
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Most reported locations
Where Billa reports are coming from in the last 24 hours.
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Latest Billa user reports
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Billa outage history
Our latest check and the live report status for Billa.
✓ Our latest check (8 November 2026, 10:00 PM PKT): billa.cz answered normally in 320 ms.
Good news. Billa has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Billa uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Billa on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Billa is down. Checked 9 November 2026, 4:51 PM PKT.
Quiet right now. Nobody on Bluesky is saying Billa is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Billa down right now?
Billa is up and taking orders at the moment. The Billa status panel at the top of this page tracks the e-shop, the app and checkout around the clock. Billa down reports from shoppers appear here as they arrive, so a real fault stands out fast.
On a normal day the few reports name one step only, like a failing payment or a stuck slot picker. A fault inside the shop pushes every step down together.
Is Billa down for me or everyone?
Try the e-shop in your browser and the app on your phone side by side. One working door means your account and connection are fine and the other tool carries the fault. If both refuse and Billa down reports climb here, the problem covers everyone. Switching your phone from wifi to mobile data is a quick way to rule out your home network.
How Billa home delivery slots work
The e-shop sells groceries for delivery in the towns it covers, and the slot picker opens after you fill the cart. Each slot shows a time window and a delivery fee before you pay. Popular evening windows fill first, so the picker greys them out.
A finished order lands in your account history with its slot and total. You can still add forgotten items to the basket until the shop closes the order for picking.
What the Billa Bonus Club card does in the app
The app stores your Bonus Club card as a code the till scans in store. Points and club prices follow the card, and the app shows your balance after each shop.
Where a Billa outage usually shows first
Checkout and the slot picker feel a Billa outage before the catalogue pages do. Browsing still works while payments time out or slots vanish. Watching those two steps tells you more than refreshing the home page.
Can the Billa app replace the paper leaflet?
The app carries the current leaflet with club prices marked. Pages flip like the printed copy, and tapping a product opens it in the shop. Push alerts flag the start of a new leaflet week.
Common Billa Problems and Fixes
Billa trouble gathers around the slot picker, club card sync and payments at checkout. The fix list below sorts each of those cases.
Free up a delivery slot picker that shows nothing
Slots vanish once the town quota fills, so try an earlier window or the next day in the picker. A half-finished older order can also lock the picker. Clearing the cart and starting again frees the view.
Bring back a Bonus Club card missing from the app
Sign out of the app and back in so the card reloads from your account. Check that the card number under your profile matches the plastic card. A card linked to a second account stays hidden until you merge the accounts through support.
Push a rejected card payment through checkout
Read the bank message first, since a limit or a blocked online payment stops the charge. Turn on internet payments in your banking app and try again. A second card in the wallet works as a quick test.
Stop the Billa app closing mid-shop
Let the store finish any pending update for the app before reopening it. A restart of the phone clears the crash for most shoppers. Your cart survives, because the account holds it on the server.
Track down an order confirmation that never came
Open the order history in your account, where every paid order lists its slot and state. Spam folders swallow the email copy often. If the order sits in history, the shop has it even without the email.
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Frequently Asked Questions
Why does the slot picker offer me no evening times?
Evening windows sell out first in busy towns. The picker hides full slots instead of listing them as closed. Booking a day ahead opens the full choice again.
How do I add my Bonus Club card to the app?
Open the club section in the app and type the number from the back of the card. The card then shows as a scannable code. Points start landing from the next shop.
What is the minimum order for Billa home delivery?
The e-shop sets a minimum basket value for delivery orders. The cart shows how far you are from the limit while you shop. Pickup orders follow the rule shown at checkout.
Can I change a Billa order after paying?
You can add items while the order still shows as open in your history. Once picking starts, the basket locks. Cancelling and ordering again is the fallback after that point.
Does the Billa app work for shopping in store?
Yes, the app holds your club card, leaflets and lists for the store trip. Scanning the card code at the till collects your points. The e-shop delivery part stays separate from the store visit.
Where do I find a receipt for an online order?
Receipts sit in the order detail inside your account history. Each order also mails a copy after delivery.