Last updated: November 9, 2026
Is BC Hydro down? User reports show no current problems with BC Hydro
BC Hydro is British Columbia's main electricity utility. Its MyHydro website and BC Hydro app show bills, hourly usage and outage news for your home.
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BC Hydro problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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Most reported locations
Where BC Hydro reports are coming from in the last 24 hours.
No problem locations to show yet. BC Hydro looks fine right now. Locations appear here as soon as users submit reports.
Latest BC Hydro user reports
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BC Hydro outage history
Our latest check and the live report status for BC Hydro.
✓ Our latest check (8 November 2026, 7:32 AM PKT): bchydro.com answered normally in 685 ms.
Good news. BC Hydro has no reported problems right now. If it is not working for you, report it above and your report will appear here.
BC Hydro uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get BC Hydro down alerts
Leave your email and we will tell you when BC Hydro is having problems. One email per outage, no spam.
BC Hydro on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying BC Hydro is down. Checked 8 November 2026, 5:31 PM PKT.
Quiet right now. Nobody on Bluesky is saying BC Hydro is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is BC Hydro down right now?
BC Hydro is working for most customers right now, with no sign of a wide outage on its online services.
The BC Hydro status on this page is built from live reports by customers. When reports jump, MyHydro or the app is often struggling. A calm line means both are fine.
Is BC Hydro down for me or everyone?
Reports from many towns at the same time point to a wider problem with the online services. Trouble in one home only points to your own setup or account. A BC Hydro outage on the power lines is a separate thing, and the app carries outage news for your home.
MyHydro login and linking your account
Many login complaints are really linking complaints. A MyHydro profile on its own shows almost nothing. Your bills and usage only appear once the profile is linked to your BC Hydro account, using details from a recent bill.
The link fails when the name on the profile does not match the name on the account. It also fails when an old, closed account gets linked instead of the current one.
Usage data that arrives late
Usage in the app and in the HydroHome app posts with a delay, and a full day or more can pass before it shows. An empty chart usually means the data has not landed yet.
When the app setup loops
The HydroHome app asks questions about your home at setup, and some people get stuck there. One question flashes up, then the app jumps back to the start. Leaving a field blank can get you past the loop.
Bills and outage news in the app
Once your account is linked, the app shows bills going back years and usage down to the hour. Business accounts are not covered by the app yet, so those bills stay on the website.
Common BC Hydro Problems and Fixes
Most MyHydro and app faults come down to linking or late data, and these steps cover the common ones.
You are logged in but see no bills
Your profile is not linked to your account yet. In MyHydro, choose the link account option and enter the details from a recent bill. Make sure the last name on your profile matches the account exactly.
Your usage chart is empty
Give the data time to post, since usage can take a day or more to appear. Pull the screen down to refresh. If both the app and the website are empty, the delay is on the BC Hydro side.
The app keeps looping at setup
Work through the home questions in order. If one question keeps sending you back to the start, leave that field blank and carry on. Update the app as well, since updates have fixed this loop.
Usage in the app does not match your bill
App figures are readings along the way, and they can round or land late. The bill is the final number, built from confirmed reads. If the gap stays large, check the app is showing the same account as the bill.
The smart hub will not pair
Keep your phone close to the hub and run the pairing again from the start. If one phone keeps failing, a different phone or tablet can finish the setup.
Having a problem with BC Hydro?
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Frequently Asked Questions
Is BC Hydro down, or is the problem just my account?
If neighbours can sign in and you cannot, the fault is likely your profile or your linked account. Reports on this page show whether other customers are hit too.
Why is my usage missing in the app?
Usage posts with a delay, and the newest hours or days can be empty. If the chart stays empty for days, check the same account in MyHydro on the website.
How do I link my account to MyHydro?
Log in to MyHydro and choose the link account option. Enter the details exactly as they show on a recent bill, including the name. Once linked, your bills and usage appear on the website and in the app.
What can the BC Hydro app show me?
The app shows your bills, your usage down to the hour, and outage information for your home. It signs in with your MyHydro profile.
Does the app work for business accounts?
Not yet. The app covers residential accounts only, so business bills stay in MyHydro on the website. People with both kinds of account use the app for the home and the website for the business.
Can I get an alert when my usage climbs?
Yes, MyHydro can send email alerts as your usage nears the higher rate tier. Switch the alerts on inside your MyHydro account.