Last updated: November 9, 2026
Is Basler Kantonalbank down? User reports show no current problems with Basler Kantonalbank
Basler Kantonalbank customers use e-banking on bkb.ch and the BKB Digital Banking app for accounts, payments and cards. They scan QR bills, read eBills and confirm portal steps on the phone. This page tracks live user reports about the BKB website and app.
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Basler Kantonalbank problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where Basler Kantonalbank reports are coming from in the last 24 hours.
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Latest Basler Kantonalbank user reports
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Basler Kantonalbank outage history
Our latest check and the live report status for Basler Kantonalbank.
✓ Our latest check (9 November 2026, 1:20 AM PKT): bkb.ch answered normally in 729 ms.
Good news. Basler Kantonalbank has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Basler Kantonalbank uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Basler Kantonalbank on social media
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Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Basler Kantonalbank down right now?
Most Basler Kantonalbank down reports describe the app side: a login that fails, a start screen that closes or a confirmation that never lands. The Basler Kantonalbank status on this page is built from those reports, across the app and bkb.ch together.
A dead app alone does not prove a dead bank. Old builds and hard-sleeping phones fake outages daily, so the checks below start with the device in your hand.
Is Basler Kantonalbank down for me or everyone?
Match your symptom with the newest report times. A crowd losing the app in the same hour means a shared fault. A quiet chart sends you to your own build and settings.
What splits between BKB Digital Banking and the desktop portal?
The app covers balances, QR payments, eBills and card controls for daily use. The portal keeps the wide forms, the full archive and tasks with several signers. Both read the same accounts, so a payment started on one screen finishes on the other.
Can you block a BKB card inside the app at night?
Yes, the cards area holds a block switch that works at any hour. The block holds from the moment the card screen shows the blocked state. Ordering a replacement card is a separate step that runs through the portal or a call.
How do QR invoices flow through the BKB app?
Point the app camera at the QR code and the payment builds itself with amount, reference and creditor. Read the summary slowly for invoices from new senders, since a bent code can shift a reference digit. Your approval releases the payment for its chosen date.
Does BKB Digital Banking remember your last used account?
It pre-fills the account you scanned or paid from last time. That habit helps single-account users and betrays everyone else. The account line on the summary is the one place to catch a wrong pick before approval.
Common Basler Kantonalbank Problems and Fixes
BKB trouble starts on the phone side nine times out of ten. These five checks rebuild the app path first.
Bring the app back from a closing start screen
When the app closes on its start screen, install the waiting store update before anything else. Launch faults cluster right after updates, and the next build carries the repair. If no update waits, remove the app and install it fresh.
Hunt the missing portal confirmation inside the app
A portal step that waits for the phone often hides its request inside the app. Open BKB Digital Banking, sign in and look at the start screen for the pending confirmation. Approve it there, then allow app notifications for the future.
Refresh the eBill inbox by hand
An inbox that never refreshes usually shows a cached list from an old session. Sign out of the app fully, sign back in and open the payments inbox again. Bills reload from the bank side, so approved bills keep their state.
Read the summary for invoices from new senders
First invoices from a new sender deserve a slow summary check. Compare amount, creditor and reference with the paper line by line. A single shifted digit sends money on a wrong reference, which a re-scan in flat light prevents.
Finish the card block until the screen agrees
A block that spins was never saved. Stay on the card screen until it shows the blocked state in clear text. On a stale session, sign out and back in first, then set the block once more.
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Frequently Asked Questions
Why does the BKB app close on its start screen?
A broken build after an update is the usual cause. Install the next store update, or remove and reload the app if no update waits, then sign in fully once.
How do I approve a BKB portal step without a push?
Open the app and sign in; the waiting step shows on the start screen for your tap. Turn on notifications afterwards so the next request announces itself.
Is Basler Kantonalbank down when only the app fails?
A lone app failure points at your build, not the bank. Many users reporting the same failure in one hour would mark a Basler Kantonalbank outage.
What does BKB Digital Banking cost?
The app is free for BKB customers. Normal account and card fees follow your account terms, and the app adds no fee of its own.
Does the BKB app show savings and pillar accounts too?
Linked savings and pension accounts appear beside your daily accounts in the overview. Their detailed reports and changes stay in the portal.
When do BKB statements appear in the app?
Fresh statements appear in the documents area once the bank issues them, usually right after the portal shows them. A stalled download clears with a fresh sign-in.