Last updated: November 13, 2026
Is Avianca down? User reports indicate possible problems with Avianca
Avianca sells flights and runs check-in, booking changes and LifeMiles accounts on avianca.com and its app. This page tracks Avianca status through the day and gathers Avianca down reports from travellers as they land. It gives you a fast answer when check-in fails close to a flight.
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Avianca problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where Avianca reports are coming from in the last 24 hours.
No problem locations to show yet. Avianca looks fine right now. Locations appear here as soon as users submit reports.
Latest Avianca user reports
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Avianca outage history
The live report status for Avianca, updated as reports come in.
Good news. Avianca has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Avianca uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 15 October 2026 to 13 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Avianca on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Avianca is down. Checked 10 November 2026, 3:25 PM PKT.
Quiet right now. Nobody on Bluesky is saying Avianca is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Avianca down right now?
The sharpest read on Avianca status is the rhythm of Avianca down reports as they bunch together. When check-in and booking fail for travellers in several airports at once, the fault sits with the platform.
Open the flight status search first, since it answers guests with no sign-in. If flight status loads while check-in refuses you, the break sits inside the booking side.
Is Avianca down for me or everyone?
Switch to the app if the website failed you, or move your phone from wifi to mobile data. A check-in that completes through the other door means the airline systems are fine and your first path is the broken one. Trouble that follows you across both doors at the same hour belongs to the platform.
Checking in inside the window that fits your route
Online check-in opens 48 hours before most flights, and 24 hours before flights to or from the United States or Canada. The form asks for your last name and booking code exactly as the confirmation email shows them. Travellers who book across Central Asia often buy flights and train seats through Aviata in one order.
Save or screenshot the boarding pass the moment check-in ends, since pulling it up again needs the same details. If the pass carries no seat, the seat step broke and the airport desk finishes it.
What blocks check-in even when the site works
Bookings with special services, such as pets or unaccompanied minors, need airport confirmation and refuse online check-in. A companion on the same booking who checks in first also locks the rest of the group.
Award seats that vanish at the last step in LifeMiles
An Avianca outage in the LifeMiles engine shows award seats that appear in search and die at booking. Note the route and the miles price, then search again once the platform settles. Miles leave your account only when a ticket number appears, so check the balance before you retry.
Adding your LifeMiles number after you buy
A ticket bought without the number earns nothing until you attach the number to the booking. Manage booking accepts the LifeMiles number after payment, and flown trips can claim miles later from the claim form.
Common Avianca Problems and Fixes
Avianca faults gather around check-in, the LifeMiles sign-in and the payment step. Work through the fixes in order and keep your booking code in view.
Check-in says my details do not match
Type the last name and booking code exactly as the confirmation email prints them, accents included. A code copied from a chat or a photo often hides a wrong character.
The LifeMiles password reset never arrives
The reset flow sends a link or a code to the email on the account, and older links die when a newer one exists. Check the spam folder and request one fresh link, then use it at once. Members with two-step sign-in need the code from their second device to finish.
My boarding pass has no seat on it
A pass without a seat means the seat step never completed during check-in. Return to check-in while the window stays open and pick the seat there. After the window closes, the airport desk assigns the seat against the same pass.
The app signs out in the middle of payment
A dropped session at payment often means the charge never completed, so check your bookings before you pay twice. If no booking appears after a few minutes, pay again on the website.
A change I made shows as pending forever
Changes that touch partner segments or special services wait for manual handling behind the scenes. The booking shows pending until an agent links the new ticket. If your flight is close, call with the booking code rather than waiting on the screen.
Having a problem with Avianca?
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Frequently Asked Questions
How early does Avianca check-in open?
Forty-eight hours before most flights, and twenty-four hours before flights to or from the United States or Canada. The form needs your last name and booking code. Trying earlier returns a refusal by design.
What do I need to check in online?
Your last name and booking code, exactly as the confirmation email shows them. Bookings with special services check in at the airport instead. A companion who checks in first completes it for the group.
Why does LifeMiles reject my password?
The password, the account number or the two-step code is wrong, or a reset changed it on another device. Use the reset flow and open only the newest link. Then sign in once and let the app save the session.
Can I add my LifeMiles number after buying?
Yes. Manage booking takes the number after payment, and flown trips accept a claim later. You need the ticket number for the claim form. Miles post once the claim clears.
Where do I see if my flight is on time?
The flight status search on the site and in the app answers by flight number or route. It loads without a sign-in.
Does the Avianca app hold my boarding pass?
Yes, the pass from online check-in sits in the app and in your email. Save a screenshot as a backup before you leave. A pass with no seat needs the seat step finished at check-in or the desk.