Is AUB down? User reports show no current problems with AUB

Is AUB down right now?

The AUB status board on this page follows live AUB down reports sent in by customers using online banking and the HelloMoney app. Reports rise together when a maintenance window or system fault blocks logins. Single scattered reports more often mean a phone, signal or account problem.

Digital banking faults feel urgent because salaries and bills move through these apps. A failed login at payday is not always a full outage, though.

Is AUB down for me or everyone?

Try signing in on a second phone or through the website channel instead of the app. If both routes reject you the same way, the bank system is down for everyone. If one route works, your app copy or account session needs the attention.

HelloMoney sign-up with a selfie and no branch visit

HelloMoney opens a prepaid bank account fully inside the app. You register, take a selfie that acts as your ID check, and fill in a short set of details. The account opens in minutes, with no initial deposit and no maintaining balance to watch.

Once open, the wallet handles daily money tasks in one place. You can send funds, pay bills, buy load and keep a virtual card for online shopping.

How InstaPay transfers and QR Ph payments move money

Transfers leave HelloMoney through InstaPay to banks and other e-wallets at any hour, for a small fee. Each user also gets a personal QR code for receiving money. At stores, scanning a QR Ph code pays straight from the wallet balance.

Cash-out partners and the virtual Mastercard

Cash leaves the wallet through Cebuana Lhuillier, Palawan, LBC and AUB branches across the country. A stuck cash-out is a partner posting delay in most cases, not an AUB outage, so keep the receipt and watch the balance refresh.

Reading your transaction history after a failed send

The transaction history is the first place to check after any failed send. It shows whether the amount left your balance, stayed as a hold or never moved at all. That screen tells you whether to wait, retry or report.

Common AUB Problems and Fixes

AUB app troubles usually trace back to a maintenance window, a missing code or a weak signal during a transfer. Work through the fixes below, and keep every transaction reference number until each fix runs its course.

Wait out the maintenance window before retrying a transfer

Frequent system updates pause transfers and logins for short stretches. If the app shows a maintenance notice, stop retrying and wait for the window to pass. A transfer pushed through during maintenance is the one most likely to hang.

Request a fresh verification code on a strong signal

Login and transaction codes travel by text message, and weak signal delays them badly. Move to a spot with full bars, then request one fresh code. Entering old codes repeatedly locks the step.

Redo the selfie check in bright light

Face sign-in fails in dim rooms, with a covered camera or while you wear a cap or mask. Face a window or bright light, hold the phone at eye level and try again.

Update the app when the login screen loops

A login that loops back after an app update usually means the old build clashes with the new server rules. Install the latest HelloMoney version from your app store.

Screenshot the reference number of a failed transfer

Every transfer attempt creates a reference number in your history. Screenshot it before you close the app or call support. That number lets the bank trace the money fast.

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