Last updated: November 13, 2026
Is au Jibun Bank down? User reports show no current problems with au Jibun Bank
au Jibun Bank is an online bank run by KDDI and Mitsubishi UFJ Bank. The whole account lives in one smartphone app. Balances, time deposits, foreign currency savings, and a smartphone ATM service sit on the home screen.
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au Jibun Bank problems reported in the last 24 hours
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Most reported locations
Where au Jibun Bank reports are coming from in the last 24 hours.
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Latest au Jibun Bank user reports
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au Jibun Bank outage history
The live report status for au Jibun Bank, updated as reports come in.
Good news. au Jibun Bank has no reported problems right now. If it is not working for you, report it above and your report will appear here.
au Jibun Bank uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 15 October 2026 to 13 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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au Jibun Bank on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying au Jibun Bank is down. Checked 13 November 2026, 5:50 AM PKT.
Quiet right now. Nobody on Bluesky is saying au Jibun Bank is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is au Jibun Bank down right now?
Fresh au Jibun Bank status checks start here, with the reports users send in real time. When au Jibun Bank down reports spike, the cause is often a failed login rush or a stuck transfer queue. The chart above shows the shape of the problem.
A full au Jibun Bank outage is rare, and most spikes fade within the hour. Searches like is au Jibun Bank down climb fast on nights with planned system work.
Is au Jibun Bank down for me or everyone?
So is au Jibun Bank down for me alone, or is every customer locked out? Test the same login on mobile data and on home Wi-Fi. If a friend with the app gets in, your device or account holds the fault.
Banking from one home screen: balances, transfers and savings
The top screen shows your balance the moment the app opens. Transfers between au Jibun Bank accounts need only a mobile phone number picked from your contacts. Time deposits and foreign currency savings sit one tap away, with rates shown before you lock money in. Japanese savers who retire in Austria often move part of their funds to Austrian Anadi Bank and keep au Jibun for bills at home.
The smartphone ATM service lets you take cash from Seven Bank machines with a code from the app. No cash card needs to leave your wallet.
Charging au PAY from the bank balance
The app links tight with au PAY, so a charge pulls money from the account in seconds. Salary deposits and card use feed the Jibun Plus stamp count. Each stamp stage lifts your Ponta point rate and your free transfer allowance.
Locks, face sign in and the one phone rule
An internet banking lock blocks web sign in until you release it inside the app. The app also binds to one phone, so a new handset needs a fresh registration before login works.
Rates, fees and the small print inside the app
Transfer fees, ATM fees, and deposit rates all live under the account information screens. The app shows your remaining free transfers for the stage you hold.
Common au Jibun Bank Problems and Fixes
Most app faults clear with a lock check, a fresh sign in, or an update. Work through the steps below in order and test the app after each one. Keep your cash card close, as one step asks for the number on its back.
Restart the app and pull the balance down again
Close the app fully, wait half a minute, then open it and let the home screen load. If the number still looks old, sign out and back in once.
Release the internet banking lock before web sign in
A lock set in the app also stops browser banking on a computer. Open the security menu, release the lock, and try the web login again. The lock returns on its own after an hour, so finish your banking in one sitting.
Register face sign in again after a phone change
The app ties itself to one handset, and a new phone breaks the old face data. Sign in with your password once, then set up face or fingerprint sign in from the security screen.
Release the ATM lock before you use a smartphone ATM
Smartphone ATM codes fail while the ATM lock is on. Release the lock in the app, then ask the machine flow for a fresh code.
Update the app when login loops after a notice
Old app builds loop on the login screen when the bank pushes a forced update. Install the newest build from your app store, then open the app on a strong signal.
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Frequently Asked Questions
What can the app do without a cash card?
Almost all daily banking runs in the app alone. You check balances, send transfers, open time deposits, and take cash with the smartphone ATM code.
How do I send money with just a phone number?
Pick the transfer menu, choose the contact, and enter the amount. Transfers between au Jibun Bank accounts work with a registered mobile number. Check the name on the confirm screen before you send, as sent money is hard to pull back.
Why does the app treat my new phone as unregistered?
The app binds to a single handset for safety. A new phone must register again with your login details and a one time code.
Where do I see my Jibun Plus stage?
Open the account information area and look for the Jibun Plus panel. It shows your stage, your stamp count, and the free ATM and transfer counts left.
Does the bank charge for transfers to other banks?
Fees depend on your Jibun Plus stage and the free count you hold. The app shows the exact fee on the confirm screen before you send.
Can I open an account from outside the au network?
Yes, the bank takes customers from any mobile network. You open the account in the app with an ID card scan and a face photo. au users gain extra point links, but the account itself is open to all.