Last updated: November 9, 2026
Is a.s.r. down? User reports show problems with a.s.r.
a.s.r. is a large Dutch insurer from Utrecht with health, car, home and pension products. Health members use the Mijn zorg app; Mijn a.s.r. gathers every product.
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a.s.r. problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate a.s.r. over the past 3 months?
Most reported locations
Where a.s.r. reports are coming from in the last 24 hours.
No problem locations to show yet. a.s.r. looks fine right now. Locations appear here as soon as users submit reports.
Latest a.s.r. user reports
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a.s.r. outage history
Our latest check and the live report status for a.s.r..
✓ Our latest check (8 November 2026, 3:00 PM PKT): asr.nl answered normally in 182 ms.
Good news. a.s.r. has no reported problems right now. If it is not working for you, report it above and your report will appear here.
a.s.r. uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get a.s.r. down alerts
Leave your email and we will tell you when a.s.r. is having problems. One email per outage, no spam.
a.s.r. on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying a.s.r. is down. Checked 9 November 2026, 3:54 AM PKT.
Quiet right now. Nobody on Bluesky is saying a.s.r. is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is a.s.r. down right now?
An app that suddenly wants a fresh activation sends members here to check the a.s.r. status. a.s.r. down reports also rise when the care card stays blank without a connection or a claim photo arrives cropped.
On a good day the Mijn zorg app shows your policy, costs and deductible, takes a photo claim and pays open bills with iDEAL.
Is a.s.r. down for me or everyone?
Open Mijn a.s.r. on the web while the app still fails. If your products load there, your account is healthy and the app on your phone needs the attention. If the website shows a maintenance note or the same error, the a.s.r. outage sits on the platform side.
Does the zorgpas in the app work without a connection?
The Mijn zorg app loads the digital care card live, so without 4G or Wi-Fi the card stays out of reach.
Members flag exactly this moment: the card is needed, the signal is gone, the screen stays empty. Opening the card once at home, on a good connection, is a weak shield, so keep a screenshot of it as backup.
How does an uploaded photo end up cropped in a claim?
Members report that a photo picked from the gallery shows only a small piece of the bill inside the claim. Until that upload path is fixed, shoot the bill in the app itself instead of attaching an existing picture.
When does the app ask for a fresh activation?
After some updates the Mijn zorg app needs a fresh activation before it opens, without a clear warning in advance.
Can website works block a correct login code in the app?
Works on the a.s.r. website can block sign-in while the app shows no maintenance note at all.
Common a.s.r. Problems and Fixes
The zorg app leans on live services, so these checks separate phone faults from platform works.
Take the claim photo inside the app
An existing gallery photo can arrive cropped in the claim. Photograph the bill within the claim flow instead, where the full page comes through.
Activate the app again after an update
If an update leaves the app asking for activation, run it; your policy and claims sit in your account, not in the install.
Keep a screenshot of your care card
The digital card needs a live connection in the app.
Check the website before retrying a code
During website maintenance the app rejects correct codes without saying why. Open asr.nl; if works are announced or the site fails too, wait rather than locking yourself out.
Pay and declare in Mijn a.s.r. on the web
The portal holds the same claims, costs and bills as the app. A task that circles in the app often finishes at once on the website.
Having a problem with a.s.r.?
Comments are public and help others understand the issue.
Frequently Asked Questions
Why can I not see my zorgpas without internet?
The Mijn zorg app loads the care card live from the a.s.r. services, so a dead connection leaves the card blank. A screenshot of the card works as a backup.
How do I stop my claim photo being cropped?
Take the photo inside the claim flow of the app rather than picking an existing picture. Gallery uploads can show only a piece of the bill.
What do I do when the app wants activation again?
Just run the activation once more; updates sometimes reset it without warning. Your data lives in your account and returns after activation.
Is a.s.r. down if my correct code is refused?
During website works the login service pauses and correct codes get refused, with no note in the app. Wait until the works end and sign in normally. Repeated tries during works only risk a block.
Does the Mijn zorg app pay bills with iDEAL?
Yes, open bills in the app can be paid with iDEAL or its successor Wero at checkout. Paid and open amounts both show in the app overview.
Can I use the zorg app in English?
The Mijn zorg app runs in Dutch and members from abroad often ask for an English option that is not there yet. A browser translation can help on the web screens.