Last updated: November 13, 2026
Is Afinia down? User reports show no current problems with Afinia
Afinia runs the electricity accounts for much of Colombia's Caribbean coast, and its website and Afiniapp handle bill checks, payments and service requests. This page follows the live Afinia status and Afinia down reports sent in by customers. You can tell whether a stuck bill check is only on your side. When the portal slows down at payment time, the reports here show it fast.
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Afinia problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Afinia over the past 3 months?
Most reported locations
Where Afinia reports are coming from in the last 24 hours.
No problem locations to show yet. Afinia looks fine right now. Locations appear here as soon as users submit reports.
Latest Afinia user reports
No reports yet — be the first to report a problem above.
Afinia outage history
The live report status for Afinia, updated as reports come in.
Good news. Afinia has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Afinia uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 14 October 2026 to 12 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Afinia on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Afinia is down. Checked 10 November 2026, 2:55 PM PKT.
Quiet right now. Nobody on Bluesky is saying Afinia is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Afinia down right now?
The fastest way to read the current Afinia status is the pattern in Afinia down reports from other customers on the coast. A single failed login proves little, but a cluster of fresh reports about the bill page and the app points to a wider problem.
Open afinia.com.co and try the bill check with your NIU number. If the page loads and your balance appears, the service is up and the fault sits closer to your account.
Is Afinia down for me or everyone?
Ask a neighbour or a family member on the same network to open the bill check on their phone. When their screen fails in the same way, the problem is on the Afinia side. When theirs works, restart your router and try the app instead.
Finding your bill with the NIU number
The bill check on afinia.com.co asks for the NIU, the contract number printed on your paper bill. Type it in and the site shows the current balance, the due date and the amount for this period. You need no account for this quick look.
Registered users get more inside the virtual office. The Mis facturas list holds earlier bills. You can compare this month with the last one and spot a strange jump in the charge.
Paying through PSE and the Afinia app
Most customers pay through PSE, the bank debit system built into the payment page. You pick your bank, sign in there, and approve the debit without giving Afinia your bank password. Keep the receipt number the bank shows at the end, since it is your proof while the payment settles. The Afiniapp offers the same payment from your phone, and the Alix assistant on WhatsApp can send you a payment link.
When a paid bill still shows as unpaid
A debit can leave your bank account hours before the Afinia balance updates. Guides for the service warn the change can take a day or two to appear. During a wider Afinia outage the balance screen can freeze on the old amount even after the bank took the money. Check the bill again later with the same NIU before you pay a second time. Spanish filers face the same deadline rush at the tax office site, and they check the Agencia Tributaria status when a filing stalls.
Why does the virtual office reject a login?
The virtual office ties your login to the contract and the ID document of the account holder. A login fails when the document type does not match the one used at registration. Too many wrong password tries also lock the form. If the form still rejects you, register again with the data from a recent bill.
Common Afinia Problems and Fixes
Most Afinia portal trouble sits in one of three places: the NIU lookup, the PSE payment window or the app session. These are the faults customers hit most often.
Bill check accepts the NIU but shows no bill
This often means the new period has not been billed yet, or the NIU was typed with a missing digit. Copy the number from a paper bill and try again. If the balance stays empty for a day, check from the app instead.
PSE window closes before the bank login opens
Pop-up blockers and old browsers kill the PSE window. Allow pop-ups for afinia.com.co, or switch to Chrome or Edge and start the payment again.
Payment taken by the bank but the bill still shows due
Wait until the next day and check the bill with your NIU again. If the amount still shows as due after two days, contact support with the bank receipt number and the NIU. They can match the payment by hand.
Afiniapp closes as soon as it opens
A damaged update or a full phone cache can crash the app at start. Clear the app cache in your phone settings, then update the app from the store. If it still closes, uninstall it, restart the phone and install it fresh.
Bill PDF downloads as a blank file
The PDF is built when you tap download, so a weak connection can leave it empty. Move to a stronger signal and download again.
Having a problem with Afinia?
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Frequently Asked Questions
How can I check my Afinia bill without an account?
Use the bill check on afinia.com.co with the NIU number from your paper bill. It shows the balance and due date without any login.
What is the NIU on an Afinia bill?
The NIU is the contract number that identifies your electricity service. It is printed on every paper bill, and the website asks for it at payment time.
Can I pay an Afinia bill from my phone?
Yes. The Afiniapp takes the same PSE and card payments as the website, and the Alix assistant on WhatsApp can send you a payment link.
Why has my payment not changed the balance yet?
Bank payments settle with a delay, and the balance can take a day or two to update.
Does the Afinia app work on both Android and iPhone?
Yes, Afiniapp is published for both systems and signs in with the same account as the website.
Where do I report a fault with my electricity account online?
Sign in to the virtual office on afinia.com.co and file the request from your account.