Last updated: November 10, 2026
Is ADCB down? User reports show no current problems with ADCB
The ADCB Mobile app, Hayyak onboarding and online banking at adcb.com cover accounts, cards, TouchPoints and payments in one place. This tracker follows the ADCB status live, so a sudden ADCB down spike stands out at a glance.
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ADCB problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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Most reported locations
Where ADCB reports are coming from in the last 24 hours.
No problem locations to show yet. ADCB looks fine right now. Locations appear here as soon as users submit reports.
Latest ADCB user reports
No reports yet — be the first to report a problem above.
ADCB outage history
The live report status for ADCB, updated as reports come in.
Good news. ADCB has no reported problems right now. If it is not working for you, report it above and your report will appear here.
ADCB uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get ADCB down alerts
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ADCB on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying ADCB is down. Checked 10 November 2026, 1:10 AM PKT.
Quiet right now. Nobody on Bluesky is saying ADCB is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is ADCB down right now?
Fresh ADCB down reports from account holders feed the ADCB status view at the top of this page. Many reports landing together mean the bank systems need the repair. One lone report means a single phone needs attention.
The ADCB Mobile app and internet banking on the website share account data. If the site opens your dashboard while the app fails, reinstall the app rather than resetting your password.
Is ADCB down for me or everyone?
Try the login page on a browser while the app shows an error. A working website with a broken app points to the handset. Both failing at once points to a wider fault. You can also check a second ADCB service, like an ATM balance, to test the bank side.
How does SecurePass take over from text message codes?
SecurePass is a four digit code you set inside the ADCB app. It approves transfers and payments in place of one-time passwords sent by text. Biometrics can stand in for the PIN once you switch the option on.
A wrong SecurePass entry three times locks transaction approval for safety. Reset the code through the app security settings with your card details in hand. Keep the new code away from birth years and repeated digits.
Can Hayyak open an account with just a phone scan?
Hayyak opens a current or savings account by scanning your passport and Emirates ID in the app. Pick Returning User if you stopped midway, since the app saves your place. Scan errors rise in dim light, so face a window or a bright lamp.
What happens when an Aani payment goes to a mobile number?
Aani sends money at once using a mobile number, email address or Emirates ID instead of an IBAN. An ADCB outage on the Aani rail leaves the payment queued with a waiting note. The transfer screen names the rail before you confirm, so read it before you tap send.
Where do TouchPoints show inside the app?
Your TouchPoints balance sits in the rewards area of the app dashboard. Points from card spends and bill payments land there on their own. You can swap points at partner outlets or for vouchers and flight tickets from the same screen.
Common ADCB Problems and Fixes
ADCB app trouble often starts with SecurePass, FacePass or a half-finished update. The fixes below target the screens users hit most.
Hayyak Emirates ID scan keeps failing
Wipe the card, lay it flat on a dark surface, and hold the phone steady above it. Glare from ceiling lights ruins the back side scan most often. Retake the photo in daylight if the error repeats.
SecurePass PIN locked after wrong tries
Open security settings in the app and reset SecurePass with your card number and PIN. FacePass users can reset with a face scan instead. Wait a few minutes before the next approval try.
App crashes on Android right after sign-in
An old Android System WebView build clashes with the app on some phones. Update WebView from the store, restart the phone, and sign in again. Reinstall the app only if the crash stays.
FacePass scan loops without progress
Hold the phone at eye level with your full face inside the frame. Remove sunglasses and caps before the scan. Poor light causes most loops, so turn to face a window.
OTP text arrives late or not at all
Check the number on your bank profile matches the SIM in your phone. Tap Resend OTP and wait a full minute before a second tap. Network delays on the carrier side cause most late codes.
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Frequently Asked Questions
How do you get your Customer ID if you forget it?
Send a text with CID to 2626 from your registered number. The reply carries your Customer ID at once. You need it for password resets and first sign-ins.
Can you log in to the ADCB app with UAE Pass?
Yes, the login screen offers a UAE Pass option on supported phones. Tap it and complete the UAE Pass steps to enter. You still set up SecurePass after the first entry.
Why does the app ask for a face scan after a password reset?
FacePass checks that the account owner asked for the reset. The scan replaces a branch visit or a long call. One clear scan restores full access.
What does cardless cash mean in the ADCB app?
You set up a withdrawal in the app and get a code for an ADCB ATM. You or another person enters the code at the machine to take the cash. No card goes into the slot.
Does the app work on more than one device?
Yes, you can register your profile on extra devices within the bank limits. Each device needs its own activation steps. Biometrics stay tied to the handset you set them on.
Where do you talk to support inside the app?
The Services Hub holds a Get in Touch section and an AI assistant for quick questions. Both sit inside the app menu. Use them when a fix here does not clear the fault.