Last updated: November 10, 2026
Is Acerta down? User reports indicate possible problems with Acerta
Acerta is a Belgian HR group and social secretariat with payroll tools under the Connect name. Employers enter hours in Connect Smart or Connect Pro. Staff get payslips through Doccle, and the Acerta Mobile app covers leave, expenses and pay documents. MyAcerta ties the services together for each company.
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Acerta problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
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Most reported locations
Where Acerta reports are coming from in the last 24 hours.
No problem locations to show yet. Acerta looks fine right now. Locations appear here as soon as users submit reports.
Latest Acerta user reports
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Acerta outage history
The live report status for Acerta, updated as reports come in.
Good news. Acerta has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Acerta uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 11 October 2026 to 9 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Acerta on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Acerta is down. Checked 9 November 2026, 10:30 AM PKT.
Quiet right now. Nobody on Bluesky is saying Acerta is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Acerta down right now?
Acerta status looks stable for most employer accounts today, and Acerta down reports gather around Connect sign-in and calendars that refuse to save. Payslip questions rise right after a run closes.
A platform-wide Acerta outage would halt Connect, MyAcerta and the app in the same hour. A single company file that jams points at rights, data or a tired browser. Ask is Acerta down for the whole market before rebuilding a calendar by hand.
Is Acerta down for me or everyone?
Prove is Acerta down for me by signing in on your phone browser with mobile data. A load there clears the platform and blames the office network or your saved session. Note the exact screen where it stops, since support works faster with that detail.
When hours in the Connect calendar turn into a payroll run
Connect shows each worker in a monthly calendar where hours, leave and sickness land day by day. You adjust the exceptions instead of typing the whole roster again. Test calculations price the calendar before anything leaves.
Once the figures look right, you send the run to your payroll advisor for a final check. The advisor corrects small errors and starts the real calculation. Payslips then travel to staff as the run locks.
What a test calculation shows before you send the run
A test run prices one worker or the whole team and shows a sample payslip with wage codes in place. Bonuses, holiday pay and end-of-period extras show their effect before the real run. Spotting a wrong code here costs a click; after closing it costs a repair run.
How payslips reach staff through Doccle after approval
Approved runs send digital payslips, fiscal sheets and holiday certificates to each worker in Doccle. A mail tells the worker a new document waits. Workers who use Doccle for a bank or energy firm see Acerta in the same inbox.
Can the Acerta Mobile app handle leave and expenses on its own?
For daily tasks, yes: staff request leave, check balances and send expenses from the app, and managers approve with a few taps. Pay documents sit in the app history beside the requests. The heavy payroll entry stays in Connect on the desktop.
Common Acerta Problems and Fixes
Connect faults reward a calm order: rights first, calendar second, browser third, then the payroll advisor.
Check who can send the run before you chase a bug
Connect splits entry rights from sending rights per user. If the send step never lights up, your profile likely stops at entry. The account owner can raise your role.
Save the calendar per worker, not per screen
One long calendar session that crashes takes every unsaved day with it. Save after each worker and move on. A green mark beside the name shows the record sits safe.
Connect the app through the employer invitation
The mobile app only shows workers whose employer runs Connect with app access. Accept the invitation your employer sent before judging the empty screen. Connect Easy files work through MyAcerta on the web.
Use the token from your payslip to link Doccle
The Acerta box in Doccle opens with a token printed on a payslip or letter. Type it once and past payslips appear. A token from an old employer opens that old box only.
Run the test calculation after every calendar fix
A corrected day changes totals in ways the eye misses. Price the worker again and read the sample payslip before you send the run. The advisor check still follows.
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Frequently Asked Questions
How do I approve a leave request in the Acerta Mobile app?
Open the calendar in the app and tap the pending request. You see the days, the balance left and any clash with team leave. One tap approves or refuses, and the worker gets the answer in the app.
Why does the app show no company after I sign in?
Your employer has not switched on app access, or your invitation went to another mail address. Ask HR which address holds your invitation. After acceptance, the company appears at the next sign-in.
Where do I find an old payslip after changing jobs?
Your Doccle letterbox keeps the Acerta documents from your former employer. The box stays yours after the job ends. In the app, history under documents covers your active period.
What is the difference between Connect Smart and Connect Pro?
Smart suits smaller teams with an advisor check before each run. Pro gives larger firms direct control, richer reports and self-service options. Both price hours through the monthly calendar.
Can I still use the app as a Connect Easy client?
No. Connect Easy runs through MyAcerta on the web, and the mobile app skips those files. Your payslips still arrive through Doccle as usual. Ask Acerta about a switch if app access matters.
Does my payroll advisor see the run before wages are final?
On Connect Smart, yes: the advisor checks your input and corrects small errors before the calculation starts. You get a message once the run closes.