Last updated: November 10, 2026
Is ACB down? User reports indicate possible problems with ACB
ACB puts its daily banking in the ACB ONE app and on the acb.com.vn website. The app uses face login, SafeKey OTP approval inside the app, QR transfers, card controls, and bill payments. This page follows faults on the ACB app and website in one place.
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ACB problems reported in the last 24 hours
Most reported problems
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Most reported locations
Where ACB reports are coming from in the last 24 hours.
No problem locations to show yet. ACB looks fine right now. Locations appear here as soon as users submit reports.
Latest ACB user reports
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ACB outage history
Our latest check and the live report status for ACB.
✓ Our latest check (9 November 2026, 1:10 PM PKT): acb.com.vn answered normally in 2073 ms.
Good news. ACB has no reported problems right now. If it is not working for you, report it above and your report will appear here.
ACB uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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ACB on social media
An early signal from outside our site, watched in rotation.
The first check for ACB is in the queue. Its result will appear here as soon as it runs.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is ACB down right now?
Check the ACB status board on this page when ACB down reports start to grow. A fast climb tells you many users are stuck at the same point, while a low line points at your phone.
Sign in to ACB ONE and open your account home screen first. If the home screen loads but one tool fails, that tool has the fault, not the whole service.
Is ACB down for me or everyone?
Try ACB ONE on mobile data, then try the ACB website in a phone browser. If both paths fail in the same way, the fault is shared across users. Save a screenshot of the error before you start any repair.
How does SafeKey approve payments in ACB ONE?
SafeKey builds the OTP code inside ACB ONE, so you approve payments in the same app. The code fills itself in on the confirm screen in most flows, and no text message has to arrive.
SafeKey stops when the app loses its trusted device state after a new phone or a full reinstall. The app then walks you through setup again with a face check before payments work.
What does the video call upgrade do in ACB ONE?
The app offers a free video call to upgrade your account for higher limits. Staff on the call check your face and your ID card live, and a dark room or weak signal can end the call early.
Where does ACB ONE link e-wallets and cards?
The wallet link area connects your account to MoMo, ShopeePay, and ZaloPay inside the app. Card controls sit in the card area, and a wallet top up that fails often means the link has lapsed.
Can ACB ONE pay and withdraw with QR codes?
ACB ONE scans VietQR codes to pay shops and to send transfers in seconds. A scan fails when the code is bent, small, or shown on a dim screen, so raise brightness or type the number by hand.
Common ACB Problems and Fixes
ACB ONE faults often link to expired login sessions, pop up screens that crash the app, or SafeKey setup gaps. Work through the steps below slowly, and have your ID card close for fresh face checks.
Stop ACB ONE closing right after sign in
Pop up screens can crash some builds right after login. Update ACB ONE to the newest build first. Then sign in and wait on the home screen for a few seconds before you tap anything.
Turn face login back on for good
Face login drops when a renew prompt gets skipped too often. Open the security area and enrol your face again in bright light, holding the phone at eye level through the full scan.
Fix a session expired loop in ACB ONE
A session expired note right after login means the saved token is stale. Clear the app cache in phone settings, close the app fully, and sign in with your password before you use face login again.
Set up SafeKey again on a new handset
Open the SafeKey area in ACB ONE and start the fresh setup flow. The app checks your face and ID details first, so keep your registered phone number active and test with a small bill payment.
Clear a QR transfer that will not send
Check the receiving name on the confirm screen letter by letter. If the name is right, check your daily transfer limit in app settings, since lower amounts often go through at once.
Having a problem with ACB?
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Frequently Asked Questions
How do I check if ACB is down?
Read the ACB status graph here and test both the app and the website. If the graph jumps and both tests fail, the fault sits with the bank and you should wait it out.
Does ACB ONE charge for SafeKey codes?
No, SafeKey codes inside ACB ONE are free for personal users. The codes appear in the app and fill in on their own, and you only need a data connection for each code.
Can I raise my transfer limit inside ACB ONE?
Yes, the app lets you ask for a higher limit, and a video call check can approve bigger limits. Have your ID card ready for the call, and the new limit shows in settings afterwards.
What should I do during an ACB outage with a bill due?
Wait for the ACB outage to clear if the bill is not urgent. Check your payment history once the app returns, since paying twice is a common error after a lost looking try.
Is ACB ONE the right app for ACB cards?
Yes, ACB ONE holds your card controls, card statements, and online payment switches in one place. You can lock a card the moment you miss it and split card payments into parts there too.
How do I stop ACB ONE logging me out so fast?
Short idle spells sign you out for safety, and that gap is set by the bank. Copying details from other apps can trip the idle timer, so sign back in with your face for a fast return.