Last updated: November 11, 2026
Is Zajil down? User reports show problems with Zajil
Zajil runs a tracking site and app where senders and receivers follow parcels with an AWB number. This page follows live Zajil status checks and Zajil down reports from people whose tracking has stalled.
Report a problem !
Select which issue applies
Zajil problems reported in the last 24 hours
Most reported problems
All quiet. No issues reported in the last 24 hours.
Your feedback
How would you rate Zajil over the past 3 months?
Most reported locations
Where Zajil reports are coming from in the last 24 hours.
No problem locations to show yet. Zajil looks fine right now. Locations appear here as soon as users submit reports.
Latest Zajil user reports
No reports yet — be the first to report a problem above.
Zajil outage history
The live report status for Zajil, updated as reports come in.
Good news. Zajil has no reported problems right now. If it is not working for you, report it above and your report will appear here.
Zajil uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 13 October 2026 to 11 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
Get Zajil down alerts
Leave your email and we will tell you when Zajil is having problems, and when it is back up. No spam.
Zajil on social media
An early signal from outside our site, watched in rotation.
Posts on Bluesky saying Zajil is down. Checked 10 November 2026, 10:45 PM PKT.
Quiet right now. Nobody on Bluesky is saying Zajil is down.
Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Zajil down right now?
The panel above shows the live Zajil status, built from Zajil down reports visitors send in. If reports climb fast, the tracking service itself is struggling, not just your parcel.
Try the tracking page again after a short pause. A page that spins and never shows your parcel points to trouble on the Zajil side. A page that loads cleanly means the service is up and your AWB record needs a closer look.
Is Zajil down for me or everyone?
Open the tracking page on a second device or a different network. If the AWB form loads there, your first connection or browser is at fault. If it fails the same way on both, every user sees the same fault.
How AWB tracking works on the Zajil site
Every shipment carries an AWB bill number, printed on the branch receipt and repeated in the confirmation text message. Type that number into the tracking box on the site or the app, with no spaces. An order number from a shop will not work here.
The result page lists each scan in order, from pickup through sorting, transit, and the out-for-delivery step. A fresh shipment can show no result until the first branch scan lands. Give a new AWB a few hours before you treat the blank page as an error.
Booking a pickup from your Zajil account
Signed-in customers can build a shipment on the site, add sender and receiver details, and book a pickup slot. Save the AWB the form gives you at the end.
Reading each step on the tracking timeline
Picked Up means the courier holds the parcel. In Transit means it is moving between cities, and Out for Delivery puts it on a van near you. During a wider Zajil outage, the timeline can freeze on one step while scans pile up unseen.
Finding a branch and its hours on the site
The branch locator on the site lists Zajil offices across the Kingdom, plus branches in Bahrain and the Emirates. Pick your city to see the address, hours, and a phone number. Island flyers pick their ground plan the same way, reading the Zakynthos Airport parking pages before a dawn departure.
Common Zajil Problems and Fixes
Most Zajil tracking problems sit in the AWB number, the app sign-in, or a timeline that stops moving. Work through the five fixes below before you contact the support team.
Tracking page rejects the AWB number
Copy the number from the receipt or text message instead of typing it from memory. Remove spaces and dashes, then check you used the AWB and not a shop order number. If it still fails, the first scan has likely not been entered yet.
Timeline stuck on In Transit
A parcel can sit between sorting hubs with no new scan for a stretch. Refresh the result page rather than the app if one of them lags. If the last scan is old and nothing moves after repeated checks, contact support with the AWB ready.
Sign-in code never reaches your phone
Check the mobile number saved on the account, digit by digit. Codes can stall when the phone blocks short sender numbers, so clear that block in your message settings. Ask for a fresh code once, then wait a few minutes before trying again.
Pickup form fails at the address step
The form needs a full street address, district, and a contact number for the receiver. Short or missing fields stop the booking silently. Fill every required field, save the address, and submit the pickup again.
Branch locator shows nothing near you
The locator reads your device location when you allow it. Denied permission leaves the map empty or centred on the wrong city. Type the city name by hand and the branch list will fill in.
Having a problem with Zajil?
Comments are public and help others understand the issue.
Frequently Asked Questions
What does Out for Delivery mean on Zajil tracking?
It means your parcel sits on a courier van heading to your address. Keep your phone nearby, since the courier can call before handing it over.
How do I track a Zajil parcel without the app?
Open the tracking page on the Zajil site and enter the AWB number from your receipt or text message. The web page shows the same scan timeline as the app.
Why does my AWB number show no result?
The shipment has likely not had its first branch scan yet. New parcels often stay blank for a few hours after drop-off. Check the number for typing errors, then try again later.
Where do I find the AWB number for my shipment?
It sits on the paper receipt from the branch and in the confirmation text message Zajil sends. Online sellers also paste it into your order details. It is a bill number, not the shop order number.
Can I track more than one Zajil parcel at once?
The site tracking box checks one AWB at a time. Run each number on its own result page, or sign in to see your recent shipments listed together.
Does the Zajil app show the same scans as the website?
Yes, both pull from the same tracking record. If one lags behind, refresh it or check the other.