Last updated: November 11, 2026
Is Individual Income Tax down? User reports show no current problems with Individual Income Tax
Individual Income Tax is the official tax app and web service from China's tax authority for personal taxpayers. People file their yearly settlement there and declare special deductions for children, rent, housing loans, and elder care. They also check income records from employers and track refund progress after filing.
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Individual Income Tax problems reported in the last 24 hours
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Where Individual Income Tax reports are coming from in the last 24 hours.
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Latest Individual Income Tax user reports
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Individual Income Tax outage history
The live report status for Individual Income Tax, updated as reports come in.
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Individual Income Tax uptime and reports
Live report counts and the day by day record for the last 30 days.
User reports received in each period.
Last 30 days, day by day: 12 October 2026 to 10 November 2026
Green: up. Red: outage. Amber: some checks failed. Grey: no record yet.
The daily record builds from today as our checks run. Grey days have no saved record yet. A red day marks a confirmed outage.
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Individual Income Tax on social media
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Posts on Bluesky saying Individual Income Tax is down. Checked 11 November 2026, 2:51 AM PKT.
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Guides that can fix it
Step by step fixes for the problems people report most.
→ Is It Down for Me or Everyone? The Four-Step Check
→ Login Problems That Are Not an Outage
→ How to Clear the Cache in Firefox, Safari and Edge
Is Individual Income Tax down right now?
This page tracks the Individual Income Tax status using Individual Income Tax down reports from people filing on the app and the web service. Report floods during filing season mean the platform is straining. Light reports outside that season usually mean a personal account issue.
The filing window brings the whole country to one app at once. Deadline weeks are the worst, with queues at login and on the filing pages. Filing early in the window avoids nearly all of that crush.
Is Individual Income Tax down for me or everyone?
Try a light page first, like your income record query. If light pages load and the form stalls, the filing service is overloaded. If nothing loads on app or web, the failure is wider. The report trend above shows how many people share it.
How does face registration work on the Individual Income Tax app?
New users register by face check or with a code from a tax office. The face route compares a live scan with the photo held by public security records. Strong even light and a plain background help the scan pass. Repeated failures often mean the ID photo on record is old.
People whose documents are not in that photo system use the registration code route. The code comes from a local tax service hall. Once registered, sign-in uses the password and phone number you set then.
What do I check when my income records look wrong?
Income records come from employer filings, not from the app itself. A missing record usually means the employer filed late or under a different ID number. Errors go back to the employer or the tax hotline, since the app only displays the data.
Can a filing be saved and finished later?
The settlement form saves a draft as you move through it. Leaving mid-way keeps the entered deductions and income picks. During an Individual Income Tax outage, a draft can fail to save, so finish in one sitting near the deadline.
Where do I follow my refund after filing?
Refund progress sits in the refund record under your filing history. States move from review to treasury processing to paid. A stuck state in peak season is usually queue time, not a lost refund. Spanish households meet the state through tables instead of filings, and the INE page follows its statistics service.
Common Individual Income Tax Problems and Fixes
Filing-season queues and face-check failures fill Individual Income Tax reports. These fixes tackle the five commonest blocks.
Register in good light with the right document
Hold the phone at eye level in bright, even light for the face scan. Remove glasses if the scan keeps failing. Confirm the ID number you typed matches the document you registered with. Three failed scans in a row call for the registration code route instead.
File outside the deadline rush
Open the app early in the morning or late in the evening during filing season. Login queues shrink sharply outside office hours. Have deduction proofs ready before you start. A prepared filing takes minutes and dodges the worst queues.
Pick the standard filing path when data looks right
The app offers a guided path that uses pre-filled employer data. If the income and deduction figures match your records, that path is fastest and safest. Switch to manual entry only when a figure is wrong. Manual entry invites small typos that delay review.
Confirm the draft saved before leaving
After entering deductions, return to the home page and reopen the form once. Your entries should still be there. If they vanished, the save failed under load. Re-enter them and submit in the same session.
Check the refund bank account details
Open the refund record and read the bank name and account ending shown. The account must be your own and active. A closed or mistyped account sends the refund back for re-entry. Fixing it inside the app restarts the payment step.
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Frequently Asked Questions
What does system busy mean in the Individual Income Tax app?
The platform is full, most often in filing season. Your data is not lost when it appears. Wait for a quieter hour and open the form again.
Is Individual Income Tax down or is my filing just queued?
A queued filing shows a submitted or under-review state in your history. A down service fails before you can submit at all. The state line in the app tells them apart.
How do I register if the face check never passes?
Use the registration code from a local tax service hall. That route skips the face scan. It works for document types the photo system cannot match.
Can I file from the web instead of the app?
Yes. The natural person tax web service takes the same account and the same filing. Drafts and records match what the app shows.
Where do I correct a wrong income record?
Start with the employer who filed it, since the app only displays their data. If they refuse or have closed, the tax hotline can guide a complaint filing inside the app.
Why has my refund sat in review for weeks?
Peak season reviews run in a long queue. A review state is normal while checks run. It changes to treasury processing once the review passes.